Support Escalation Engineer-Dynamics 365 Finance and Operations Platform

Microsoft; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading company seeks an expert in Dynamics 365 Finance and Operations to design and implement custom solutions. The ideal candidate will manage system integrations and provide high-level support while collaborating closely with stakeholders. Strong knowledge of SQL, debugging, and network management is crucial. This role offers an opportunity to join a dynamic team and contribute to innovative solutions in a collaborative environment.

Qualifications

• Deep knowledge of Dynamics 365 FnO.
• Experience with LCS and Azure DevOps.
• Programming skills in C++ or C#.

Responsibilities

• Design and implement customizations in Dynamics 365 FnO.
• Manage integrations with external systems.
• Provide support and root cause analysis for production issues.

Skills

Dynamics 365 FnO architecture

C++

C#

Network debugging

SQL

Debugging skills

Performance tuning

Tools

Azure DevOps

LCS

Fiddler

Network Monitor

Wireshark

Message Analyzer

Job description

Responsibilities

• Design and implement customizations using X++ and extensions in Dynamics 365 FnO.
• Manage integrations with external systems (e.g., IDMS, JSLT, Power Platform).
• Support data migration, environment setup, and release management.
• Collaborate with functional consultants and business stakeholders to translate requirements into technical solutions.
• Provide tier-3 support and root cause analysis for production issues.

Qualifications

Required Qualifications:

• Deep knowledge of Dynamics 365 FnO architecture and development tools.
• Experience with LCS, Azure DevOps, and data entities.
• Programming skills, preferably in C++ or C# (basic knowledge, ability to read code and write simple programs).
• Understanding of IIS, troubleshooting website issues, HTTP responses.
• Network debugging skills (Fiddler, Network Monitor, Wireshark, Message Analyzer).
• Good knowledge of Microsoft SQL and Active Directory.
• Strong debugging and performance tuning skills.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.