Support Engineer - ERP Application Support

Sime Darby Property; Petaling Jaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated IT Systems Support Specialist to enhance their property management systems. This role involves ensuring the stability and efficiency of critical applications while optimizing functionalities to deliver maximum value. The ideal candidate will have a strong background in IT systems support, with proficiency in tools like Jira and ITSM. You will collaborate closely with cross-functional teams to drive project success and maintain high-quality IT services. If you are detail-oriented and passionate about technology, this opportunity is perfect for you.

Qualifications

• 2-5 years experience in IT application systems support.
• Proven experience in supporting complex systems, especially in property management.

Responsibilities

• Support and maintain the system for Property Business ensuring stability.
• Manage projects to deliver on time and within budget.

Skills

System Support

Project Management

Communication Skills

Detail-oriented

Interpersonal Skills

Education

Bachelor's Degree in Computer Technology

Diploma in Information Systems

Tools

Jira

ITSM

Uipath

Talend

Abbyy Flexi-capture

Job description

Job Purpose

• Provide support for the IFCA Net, IFCA mall, Uipath, Talend, Abbyy Flexi-capture, I-residential and CSS system. SAP BPC planning and console is a plus.
• Ensure that the system application's solution is in line with business objectives, facilitating end-to-end business transactions, process automation, reporting, and data analysis.
• Maintain smooth operation of the system, ensuring acceptable levels of availability, integrity, performance, and resilience.
• Deliver high-quality IT services to business users.
• Optimize system functionalities to maximize economic value for the company.

Job Responsibilities

• Supports supervisor to establish, implement, monitor, maintain and improve the Divisional/BU/OU Property Sales, Finance, Cash Management, Property Development, Fixed Asset, Rental and Residential Management System.
• Support and maintain the system for Property Business and ensure system stability.
• Support supervisor in ensuring IT investments and IT Operation deliver value to Property Business.
• Responsible to manage projects deliver on time, on budget and according to requirement.
• Responsible to manage work tasks and transfer of knowledge for operation teams to the applications implemented.
• Responsibility to estimate effort, budget and manage costs for Divisional Specific projects implementation initiatives.
• Support supervisor to ensure the implemented system complies to Group Standard.

Requirements

Education/ Professional Qualification

Bachelor's Degree or Diploma in computer technology, information systems, engineering, finance accounting or a related field. Specialized in IT Systems Software and Support.

Preferably 2 to 5 years relevant experience in IT application systems support.

Professional Experience

Proven experience in supporting complex systems, preferably within the property management domain, experience in IFCA system is a plus.

• Proficiency in utilizing Continuous Integration (CI) and Continuous Delivery (CD) tools and processes, such as Jira, ITSM.
• Detail-oriented, organized, and capable of prioritizing workload to complete multiple tasks while meeting tight deadlines.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• A proactive and results-oriented approach, with a strong commitment to delivering high-quality IT services.
• Continue to manage client relationships post-launch, including handling escalations from the support team.