Support Engineer - ERP Application Support

Sime Darby Property Berhad; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in property management is seeking an IT application systems support professional. The role involves supporting various systems, ensuring compliance, and managing projects to optimize system functionalities. Candidates should have a Bachelor's Degree or Diploma in relevant fields and 2 to 5 years of experience in IT systems support.

Qualifications

• Preferably 2 to 5 years of relevant experience in IT application systems support.
• Specialization in IT Systems Software and Support is preferred.
• Proven experience in supporting complex systems, preferably within the property management domain.

Responsibilities

• Support the supervisor in establishing, implementing, and improving Property Business systems.
• Manage projects to ensure delivery on time and within budget.
• Ensure system compliance with Group Standards.

Skills

Detail-oriented

Organized

Excellent communication

Interpersonal skills

Proactive

Results-oriented

Education

Bachelor's Degree or Diploma in computer technology, information systems, engineering, finance, accounting, or related fields

Tools

Jira

ITSM

Job description

Job Purpose

• Provide support for the IFCA Net, IFCA mall, Uipath, Talend, Abbyy Flexi-capture, I-residential, and CSS system. SAP BPC planning and console are a plus.
• Ensure that the system application's solutions align with business objectives, facilitating end-to-end business transactions, process automation, reporting, and data analysis.
• Maintain smooth operation of the systems, ensuring acceptable levels of availability, integrity, performance, and resilience.
• Deliver high-quality IT services to business users.
• Optimize system functionalities to maximize economic value for the company.

Job Responsibilities

1. Support the supervisor in establishing, implementing, monitoring, maintaining, and improving the Divisional/BU/OU Property Sales, Finance, Cash Management, Property Development, Fixed Asset, Rental, and Residential Management Systems.
2. Support and maintain the systems for Property Business and ensure system stability.
3. Assist the supervisor in ensuring IT investments and operations deliver value to Property Business.
4. Manage projects to ensure delivery on time, within budget, and according to requirements.
5. Manage work tasks and facilitate knowledge transfer to operation teams regarding the applications implemented.
6. Estimate effort, budget, and manage costs for divisional-specific project initiatives.
7. Support the supervisor in ensuring system compliance with Group Standards.

Education/Professional Qualification

Bachelor's Degree or Diploma in computer technology, information systems, engineering, finance, accounting, or related fields. Specialization in IT Systems Software and Support is preferred.

Preferably 2 to 5 years of relevant experience in IT application systems support.

Professional Experience

• Proven experience in supporting complex systems, preferably within the property management domain; experience with IFCA system is a plus.
• Proficiency in utilizing Continuous Integration (CI) and Continuous Delivery (CD) tools and processes, such as Jira and ITSM.
• Detail-oriented, organized, and capable of prioritizing workload to complete multiple tasks under tight deadlines.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• A proactive and results-oriented approach, with a strong commitment to delivering high-quality IT services.
• Ability to manage client relationships post-launch, including handling escalations from the support team.