Support Engineer

Fathopes Energy; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology firm in the sustainability sector is looking for a Technical Support Specialist in Shah Alam. The role involves maintaining Microsoft Azure infrastructures, providing support for various IT issues, and managing support tickets. Ideal candidates should have a solid background in technical support and familiarity with tools like Google Workspace and Freshdesk. This is a full-time position offering growth opportunities in system administration and cloud support.

Benefits

Stable, full-time role

Hands-on experience across systems and networks

Opportunities for career growth

Qualifications

• Previous experience in a technical support, IT helpdesk, or IT technician role.
• Familiarity with office IT setups including routers and switches.
• Hands-on knowledge of Google Workspace and Azure is desirable.

Responsibilities

• Maintain and optimize Microsoft Azure cloud infrastructure.
• Provide day-to-day technical support for hardware, software, and network issues.
• Manage and respond to support tickets via Freshdesk.

Skills

Technical support experience

Network troubleshooting

Problem-solving skills

Good communication skills

Tools

Microsoft Azure

Google Workspace

Freshdesk

MSSQL

MySQL

Job description

What You’ll Be Doing

• Maintain and optimize Microsoft Azure cloud infrastructure (VMs, storage, App Services, Networking, DNS).
• Maintain cloud services such as MailGun, and Google Firebase.
• Provide day-to-day technical support for hardware, software, network, and system issues in the office.
• Troubleshoot and support: Office hardware (laptops, printers, network devices); Internet and local networking; Internal systems, websites, and Google Workspace (Gmail, Drive, etc.); DNS and domain-related issues; System issues reported by users.
• Manage and respond to support tickets via Freshdesk.
• Perform routine system checks, updates, and maintenance.
• Escalate complex issues to the relevant tech teams and follow up to resolution.
• Maintain technical documentation and inventory of devices.
• Maintain and support relational databases (MSSQL, MySQL) including performance tuning and disaster recovery.
• Oversee backups, recovery plans, and infrastructure security policies.

What We’re Looking For

• Previous experience in a technical support, IT helpdesk, or IT technician role.
• Familiarity with office IT setups: routers, switches, DNS settings, Wi-Fi, and network troubleshooting.
• Hands-on knowledge of Google Workspace (Admin Console, Gmail, Drive, etc.).
• Experience using ticketing systems like Freshdesk (or similar).
• Basic knowledge of SQL or ability to check logs/query databases is a plus.
• Strong problem-solving skills and ability to handle multiple issues calmly and efficiently.
• Good communication skills and ability to support non-technical users.

Bonus Skills (Nice to Have)

• Experience supporting web systems or cloud platforms (e.g., cPanel, Azure, or AWS).
• Knowledge of email authentication (e.g., SPF/DKIM).
• Exposure to remote support tools and device management systems.

Why Work With Us?

• Stable, full-time role based in Shah Alam.
• Hands-on experience across systems, networks, and cloud tools.
• Join a mission-driven team in the sustainability industry.
• Opportunities to grow into system admin, cloud support, or infrastructure roles.