Support Engineer

Job Description:

• Responsible for project implementation tasks at customer sites including system installation, configuration, commissioning, testing, documentation and user training.
• Provide system diagnostic, troubleshooting, repair, and maintenance support for customers’ system on-site
• Support and maintain call center recording system.
• Installation of recording system.
• Responsible for data migration and server upgrade.
• Liaise closely with customers, suppliers, product principals and telecommunications service providers in all project and fault rectification tasks being assigned.
• Provide technical support for pre-sales activities as required.

Requirements:

• Degree or equivalent qualification in Computer Science, IT, Telecommunications, or a related field.
• A minimum of 1 to 2 years of solid experience in integration, migration, or cutover in networking and telecommunications, with familiarity in work procedures being an added advantage.
• Proficiency in AVAYA Telephony Solution systems, PABX systems, voice system and networking systems as well as servers, switching, and routers is a must.

Desirable Experience:

• Energetic and able to work independently with minimal supervision.
• Demonstrates good initiative with strong interpersonal and presentation skills.
• Able to communicate effectively with individuals at all levels.
• Willingness to travel and possess own transport.

Employee Benefits

• Competitive Salary
• Attractive Bonus
• Work Life Balance
• Insurance Coverage (Group-term life and personal accident)
• Medical and Dental Benefits
• Allowances (transport and handphone)

Join our dynamic team as a Support Engineer and leverage your technical expertise to deliver exceptional support and services. Apply now to advance your career with us!