Support Associate (Cantonese)

SALT is hiring a Support Associate for one of the regional employment marketplaces in Kuala Lumpur, Malaysia for a 6-month renewable contract role. You will be acting as the main frontliner of customer support, responding to customer queries and concerns in a timely and accurate way, resolving issues raised via phone, email, and chat.

What you’ll do:

• Review ads posted by customers, ensuring quality and making recommendations to help promote the maximum number of suitable applications.
• Analyze and report product malfunctions as received from customers and work with respective tech teams to resolve them.
• Share feature requests with relevant product teams and effective workarounds with team members for continuous process improvement.

What you’ll bring:

• Language Skills: Proficiency in speaking and writing Cantonese.
• Educational Background: Bachelor’s/College Degree in any field.
• Experience: Minimum of 2 years in a customer service/shared services role, handling emails and calls.
• Communication Skills: Exceptional oral and written communication skills. Capable of interacting with clients at various levels across Asia.
• Customer Orientation: Passionate about service, maintaining a positive attitude even in challenging situations.
• Team Player: Adaptable to a fast-paced environment and open to change.

If you think this will be an ideal job move, kindly reach out to Jaya at jvenkataraman@welovesalt.com; alternatively, you may apply via the system.

CEI No: R1659595 / EA No: 07C3147

SALT is acting as an Employment Business in relation to this vacancy.