Support and Projects Malasya

Zennio; Kuala Lumpur; Hybrid; MYR 48,000 - 70,000; Full time

Job summary

Zennio is seeking a technical consultant to collaborate with project managers and enhance customer satisfaction by executing automation projects. The ideal candidate will have a technical degree, advanced KNX knowledge, and be adept in project programming to deliver tailored solutions. Join a young, international team and enjoy a flexible work environment.

Benefits

Fixed annual salary + variable remuneration

Permanent employment contract

Home office flexibility

Special employee discounts

Welcome package with merchandise

Qualifications

• Bachelor’s and Master’s in Engineering or equivalent.
• Advanced KNX knowledge.
• Experience with DALI and network configuration.

Responsibilities

• Confirm and validate technical specifications with customers.
• Handle technical inquiries throughout the project lifecycle.
• Support sales team with programming possibilities.

Skills

Technical Support

Project Programming

Network Configuration

Education

Bachelor’s Degree in Engineering

Master’s in Engineering or equivalent

Tools

DALI

Linux

Job description

Let's build the future together!

We are more than 250 professionals dedicated to the design and manufacture of KNX home automation products for homes, hotels, and buildings. Our more than 19 years of solid experience currently position us as one of the most innovative international manufacturing companies, with a presence in 117 countries around the world

Working at Zennio means working in a young, international, and high-performance technology company that offers an ideal environment for those who want to have a real impact on the growth of an organization and wish to take on challenging projects. It also means teamwork, a good atmosphere, and camaraderie!

About the Position:

In close collaboration with the project manager, you will be responsible for providing technical consultation to our customers and executing projects for the implementation of Zennio solutions. This will be done according to established procedures to enhance customer satisfaction.

Responsibilities:

• Project Programming: Confirm and validate technical specifications with the customer, program and document the project to deliver a functioning and tailored solution.
• Collaboration with the Operations Team: Set up sample rooms according to customer needs to demonstrate the proposed solution effectively.
• Technical Support: Handle technical inquiries and resolve questions throughout the project/product lifecycle to ensure an optimal customer experience.
• Active Reporting: Identify project needs and report them to the project department to continuously improve products, solutions, and programming systems.
• Leading Integrations: Execute integrations with local software in collaboration with the HQ team and foster partnerships with other industry partners.
• Updating Work Procedures: Revise and optimize work procedures to facilitate the onboarding of new team members.
• Technical Consultation for the Sales Team: Support the sales team with programming possibilities to ensure the solutions offered during the sales process are feasible.
• Conducting Beta Tests: Test new products and solutions to ensure they meet customer requirements before being included in new releases.

Requirements for the Position:

• Bachelor’s Degree + Master’s in Engineering or an equivalent degree in a technological field.
• Background in the technological sector.
• Advanced KNX knowledge.
• Experience with DALI.
• Experience in network configuration.
• Basic Linux knowledge.
• English or Spanisch proficiency at C2 level or native fluency.

What Zennio Offers:

Fixed annual salary + variable remuneration.

Permanent employment contract.

Home office flexibility.

Excellent work environment where you’ll quickly collaborate not only with colleagues but also with friends.

Special employee discounts: You too can live in a smart home!

Welcome package: Experience the Zennio brand from the start with our cool merchandise.