Support Analyst - Landmark

Halliburton Energy Services; Kuala Lumpur; On-site; MYR 250,000 - 300,000; Full time

Job summary

A leading energy services company seeks an entry-level Technical Support Specialist to assist users with software and application issues. The role includes providing remote support, resolving basic inquiries, and learning about technical applications in geoscience or engineering fields. Candidates should hold an undergraduate degree in a related discipline but no prior experience is necessary.

Qualifications

• Undergraduate degree in geoscience, engineering, or computer science required.
• No previous experience is required.

Responsibilities

• Provides remote technical support services to users.
• Resolves basic service requests and escalates complex issues.
• Requires knowledge of domain science and software applications.

Skills

Problem Solving

Technical Support

Education

Undergraduate degree in geoscience, engineering, or computer science

Job description

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We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.

Job Duties

• Under direct supervision, provides remote technical support services to external and internal users of Landmark environment and applications on basic/routine issues via telephone, email and electronic channels while adhering to Customer Support operational processes and best practices.
• Resolves the end user's service request by applying established problem solving techniques including trouble shooting, data quality review, replicating the end user's workflow, understanding how the software is functioning and proposing solutions that allow the end user to achieve their objectives.
• Service requests are limited to basic questions regarding installations, configuration, data formatting and application functionality/workflows.
• Escalates all complex or novel issues to higher level Support Analysts as needed.
• The nature of the support services provided requires knowledge of the domain science and knowledge of one to few software applications used within the domain.
• Knowledge of domain software applications is acquired through structured training, self-guided learning, and on-the-job experiences. Requires an undergraduate degree.
• No previous experience is required.
• Concentration in geoscience, engineering, or computer science is preferred.

Qualifications

Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Location

Requisition Number:201196
Experience Level:Entry-Level
Job Family:Engineering/Science/Technology
Product Service Line:Landmark Software & Services
Full Time / Part Time:Full Time

Additional Locations for this position:

Compensation Information
Compensation is competitive and commensurate with experience.

Job Segment: Computer Science, Help Desk, Information Technology, Technical Support, Technology, Customer Service