Support Analyst - Landmark

Halliburton; Kuala Lumpur; On-site; MYR 250,000 - 300,000; Full time

Job summary

A prominent company in the global energy sector seeks an entry-level professional for technical support. The role involves providing remote assistance to users and resolving technical queries. Candidates should possess an undergraduate degree, preferably in a technical field, and will receive training on the relevant software applications. This position offers competitive compensation aligned with the candidate's experience and commitment to the company's mission of innovation and growth.

Qualifications

• No previous experience is required.
• Knowledge of domain software applications is acquired through structured training or on-the-job experiences.

Responsibilities

• Provides remote technical support services to users on basic/routine issues via telephone and email.
• Resolves service requests by applying established problem-solving techniques.
• Knowledge of the domain science and software applications used within it is needed.
• Escalates complex issues as needed.

Education

Undergraduate degree

Concentration in geoscience, engineering, or computer science

Job description

We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.

Job Duties

• Under direct supervision, provides remote technical support services to external and internal users of Landmark environment and applications on basic/routine issues via telephone, email and electronic channels while adhering to Customer Support operational processes and best practices.
• Resolves the end user's service request by applying established problem solving techniques including trouble shooting, data quality review, replicating the end user's workflow, understanding how the software is functioning and proposing solutions that allow the end user to achieve their objectives.
• Service requests are limited to basic questions regarding installations, configuration, data formatting and application functionality/workflows.
• Escalates all complex or novel issues to higher level Support Analysts as needed.
• The nature of the support services provided requires knowledge of the domain science and knowledge of one to few software applications used within the domain.
• Knowledge of domain software applications is acquired through structured training, self-guided learning, and on-the-job experiences. Requires an undergraduate degree.
• No previous experience is required.
• Concentration in geoscience, engineering, or computer science is preferred.

Qualifications

Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Location

Lvl 10, 199 Jalan Tun Razak,Kuala Lumpur,Kuala Lumpur,50400, Malaysia

Job Details

Requisition Number:201196
Experience Level:Entry-Level
Job Family:Engineering/Science/Technology
Product Service Line:Landmark Software & Services
Full Time / Part Time:Full-time

Additional Locations for this position:

Compensation Information
Compensation is competitive and commensurate with experience.