SUPPORT ANALYST (Korean)

Atos SE; Cyberjaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht leidenschaftliche Fachkräfte, die bereit sind, in einem dynamischen Umfeld zu arbeiten. In dieser Rolle werden Sie Teil eines engagierten Teams, das darauf abzielt, Kunden durch exzellenten Service und technische Unterstützung zu helfen. Mit einem klaren Fokus auf digitale Lösungen bietet diese Position die Möglichkeit, Ihre Fähigkeiten in einem multinationalen Umfeld weiterzuentwickeln. Wenn Sie ein Problemlöser sind, der gerne unter Druck arbeitet und die Fähigkeit hat, mehrere Aufgaben zu priorisieren, dann ist dies die perfekte Gelegenheit für Sie, Ihre Karriere voranzutreiben.

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice, vorzugsweise in der IT.
• Gute zwischenmenschliche Fähigkeiten und Kundeninteraktion.

Responsibilities

• Bearbeitung von Kundenanfragen und Problemlösungen in einem Helpdesk-Umfeld.
• Unterstützung mehrerer Kundenumgebungen und Konten.

Skills

Kundenservice

Analytische Fähigkeiten

Verbal und schriftlich Kommunikation

Teamarbeit

Zeitmanagement

Education

IT-Kenntnisse

Tools

Microsoft Office

Lotus Notes

Atos Origin Service Management Tool

Job description

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Who we are.

We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.

Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.

Learn more on Advancing what matters

The future is our choice

At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

Requirements: Skill set & Experience

• Experience of working in a large customer-focused environment;
• At least 1 year’s experience in a customer service industry, preferably IT based;
• At least 2 years experience of working in a helpdesk/customer handling environment;
• Fresh graduates with IT knowledge are welcome to apply.
• Previous working experience in a multinational Service Desk/Helpdesk environment for 1 to 2 years is a definite added advantage;
• Good interpersonal skills and customer interface skills – both on the phone and in person with customers and colleagues;
• Good written and verbal communication skills – in particular verbal and telephone enquiry handling skills in business fluent English and Korean;
• Good analytical skills and an ability to define the precise nature of customer problems;
• Ability to conceptualize problems;
• Ability to give specific and clear instructions and problem-solving advice;
• Ability to organize and prioritize work effectively;
• Ability to work under pressure and be decisive;
• Ability to support multiple accounts/customer environments;
• Methodical and disciplined approach to work;
• Self-motivation, drive, and determination to succeed;
• Good personal time management and task organization;
• Ability to structure and organize small projects;
• Ability to work well in a team;
• Good understanding of customer satisfaction principles and practices;
• Willing to work on 24x7 shift hours including weekends/public holidays.

Technical Skills

• In-depth knowledge of PC technologies and desktop/server hardware and software architectures;
• Knowledge of cabling and network architectures;
• Ability to grasp new technical concepts quickly;
• In-depth knowledge of Microsoft applications used on PCs – MS Office 2003, MS Windows XP; knowledge of Lotus Notes mail;
• Basic understanding of computers and their configuration;
• Ability to identify and distinguish between hardware, software, network, and server problems;
• Skills in the use of PCs and associated software and applications;
• Good knowledge of Atos Origin support teams and their interface with customers;
• Knowledge and experience in using customer request recording systems and Atos Origin Service Management Tool;
• Knowledge and experience in RAS support and general administration.

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Choose your future. Choose Atos.

Learn more about us

At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here