Supply & Demand Planner

Novartis; Selangor; On-site; MYR 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated professional to drive and manage demand and supply planning processes. This role involves collaborating with various stakeholders to optimize supply chain operations, ensuring compliance with regulations, and delivering exceptional customer satisfaction. You will be responsible for managing supply plans, monitoring performance metrics, and supporting strategic initiatives. Join a passionate team committed to making a difference in people's lives through innovative solutions and operational excellence.

Qualifications

• Experience in cross-functional collaboration and operations management.
• Strong project management skills and demand planning expertise.

Responsibilities

• Manage S&OP processes to optimize supply chain and meet customer demands.
• Ensure timely implementation of Life Cycle projects through stakeholder coordination.

Skills

Customer relationship management

Demand planning

Inventory and supply planning

Product life cycle management

ERP systems proficiency

Supplier relationship management

Knowledge of HSE, GMP, GDP standards

Master data management

Order and product distribution management

Risk and supply chain management

Job description

Summary

Responsible for driving and managing demand and supply planning processes, coordinating with various stakeholders to optimize supply chain processes, ensuring smooth operations and customer satisfaction. Accountable for the timely implementation of all Life Cycle projects such as launches, changes, transfers, and divestments by coordinating involved stakeholders across functions. Ensures compliance with Regulatory and GxPs, law, SOPs, HSE, and the Code of Conduct.

About The Role

Major accountabilities:

1. Driving and managing the S&OP process to ensure consensus demand forecasts and an optimized supply plan to meet customer requirements.
2. Creating and managing supply plans to maintain optimal stock levels and minimize excess inventory. Collaborating with Global & Regional supply chain teams to address and resolve supply constraints.
3. Owning planning parameters in ERP systems and maintaining up-to-date SKU-level assortment for assigned brands.
4. Monitoring and analyzing demand and supply performance metrics; leading action plans to meet performance targets and drive continuous improvement.
5. Providing stakeholders and customers with clear visibility of the current supply plan and monitoring delivery commitments regarding quantities and timelines. Managing backlog and backorders, ensuring communication with internal and external stakeholders.
6. Ensuring the timely implementation of Life Cycle projects through stakeholder coordination. Collaborating with Business Units, Regulatory Affairs, and Quality Assurance on regulatory changes.
7. Supporting BD&L partners in establishing a robust S&OP process for BD&L portfolios.
8. Preparing and submitting supply chain reports. Performing NFCM sample testing and annual review.
9. Supporting strategic and operational supply chain initiatives aligned with Novartis Technical Operations strategy.
10. Serving as Subject Matter Expert in assigned areas, supporting data collection and KPI reporting.
11. Performing other duties as assigned.

Key Performance Indicators

1. Inventory management, gap analysis, cost efficiency, and process effectiveness, including KPI metrics such as data completeness, consistency, and accuracy.
2. Timely, complete delivery of business essentials — including budgets and quality compliance — and Customer Service Level (e.g., OTIF).

Minimum Requirements

Work Experience:

• Cross-functional collaboration
• Functional breadth in operations management and execution
• Project management skills

Skills:

• Customer relationship management
• Demand planning
• Inventory and supply planning
• Product life cycle management
• ERP systems proficiency
• Supplier relationship management
• Knowledge of HSE, GMP, GDP standards
• Master data management
• Order and product distribution management
• Risk and supply chain management
• Languages: English

Why Novartis

Helping people with disease and their families requires more than innovative science. It takes a community of passionate, smart individuals working together to achieve breakthroughs that change lives. Join us in creating a brighter future: https://www.novartis.com/about/strategy/people-and-culture

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