Supply & Demand Executive

Responsible for managing a group of suppliers, including contract re-negotiation, stock order management, and implementing effective action plans to achieve optimal supplier performance. Ensure that the day-to-day supply planning process follows group standard guidelines effectively to deliver a great customer experience.

Key Responsibilities

• Carry out reviews and provide supplier service level (SSL) reports to the management team.
• Manage supplier services effectively to ensure that supplier service levels (SSL) are met according to company standards.
• Ensure stock levels are fully optimized by setting accurate MRP parameters, considering new products, no movers, slow movers, overstock, delisted products, and temporary promotions.
• Meet supplier delivery lead time KPIs set by the company.
• Place and follow up on orders according to Lyreco standards. Ensure goods are delivered on time and meet backorder KPI thresholds.
• Analyze the root causes of backorders and carry out rectification action plans efficiently.
• Book in and control supplier invoices, resolving discrepancies within the timeline set by the company.
• Handle supplier litigation; work closely with the sales and customer service team to plan and arrange supplier returns effectively.
• Handle and improve the after-sales repair and return process with suppliers in a timely manner.
• Perform any other reasonable ad hoc tasks assigned from time to time.
  
  
  

Qualifications

• Minimum Diploma in Business Administration, Logistics, or Supply Chain Management.
• High proficiency in Microsoft Excel (Pivot, matrix, formula, etc.), strong stock management skills, SAP user, strong supplier management skills, and strong analytical skills.
• Proficient in English, both written and verbal.
• Strong negotiation skills.
• Minimum 5 years of working experience in a supply chain role, with at least 1 year in stock replenishment functions.