Supply Chain Specialist (E-Commerce | Pet Pharmacy)

ATP Holdings Limited; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A pet care brand company in Kuala Lumpur is seeking a Supply Chain Specialist for e-commerce operations. In this role, you will manage inventory, engage with suppliers, and ensure optimal stock levels across multiple channels. The ideal candidate has experience in supply chain or e-commerce and is detail-oriented. You'll be part of a dynamic team focused on improving pet health products in a hybrid work environment.

Benefits

Competitive salary

Performance bonus

Learning budget

Staff discounts on pet health products

Qualifications

• 1-4 years in e-commerce ops, inventory planning, supply chain, or marketplaces.
• Experience with basic landed-cost and margin math.
• Comfortable with just-in-time orders and supplier timelines.

Responsibilities

• Answer queries and confirm ETAs for customers.
• Obtain quotes, raise POs, and negotiate discounts.
• Manage inventory across multiple sales channels.

Skills

E-commerce operations

Inventory planning

Supply chain management

Clear English communication

Detail-oriented

Tools

Google Sheets/Excel

Power BI

Shopify

SiteGiant

Job description

Overview

Team: Work with a cross-border team spanning Hong Kong, an established Malaysia team, and a Philippines team.

About us

AlgoGroup is building pet care brands across Asia. We recently acquired an established, 15+ year veterinary clinic in Hong Kong and are adding a high-velocity e-commerce pet-pharmacy element to serve customers better. You’ll be part of the founding ops team scaling that engine from Malaysia.

Why you’ll love this

International scope, local base: Collaborate daily with HK clinicians, suppliers, and marketplaces—while growing your career in KL.

Startup energy, real ownership: Ship processes, fix bottlenecks, and see your work improve pet care this week.

Mission-driven: Every accurate ETA, clean allocation, and smart buy helps a pet and their human.

Learn fast: Procurement, pricing, inventory science, marketplace ops—wear multiple hats with mentors beside you.

What you’ll do

Customer promise keeper: Answer queries, confirm ETAs, and re-promise proactively if delays pop up.

Procurement & margins: Get quotes, raise POs, negotiate discounts, and track landed costs/fees to protect GM%.

Inventory & channel allocation: Balance stock across the clinic, our Shopify/.com site, and marketplaces (e.g., HKTVmall) to hit fill-rate goals.

JIT with discipline: Place just-in-time orders within supplier cut-offs; track shipments and escalate early.

Rx coordination: Collect prescriptions, route for veterinary screening, and ensure compliant fulfillment.

Data hygiene & listings: Maintain SKUs/barcodes, reorder points, expiries, and tidy product pages.

Continuous improvement: Spot dead stock, substitutions, and pricing wins; write lightweight SOPs as you scale.

You’ll thrive here if you’re a go-getter who…

• You’re a go-getter who loves checklists, dashboards, and deadlines.
• You can jump from a supplier call → margin sheet → customer chat without breaking a sweat.
• You build simple processes and iterate quickly.
• You care about accuracy and follow through.

Must-haves

1–4 years in e-commerce ops, inventory planning, supply chain, buying, or marketplaces (MY/HK/SEA welcome).

Spreadsheet chops (Google Sheets/Excel): VLOOKUP/XLOOKUP, pivots, basic landed-cost & margin math.

Clear English communication; Bahasa Malaysia a plus. Cantonese/Chinese nice to have for HK vendors (not mandatory).

Detail-obsessed: you catch mismatched SKUs, expiry risks, and fee changes.

Comfortable with JIT and supplier cut-off times.

Nice-to-haves

Pharmacy/healthcare, veterinary, FMCG, or retail planning background.

Power BI for dashboards and basic reporting; SiteGiant for marketplace management.

Shopify admin familiarity; basic SQL or data-tool curiosity.

How we work

Timezone: Malaysia & Hong Kong share UTC+8—easy collaboration.

Rhythm: Daily 10-min stand-up; weekly supplier review; lightweight SOPs you’ll help write.

Hybrid: Q Sentral office for collaboration; remote flexibility for focus work.

Optional travel: HK visits for onboarding/quarterly working sessions when helpful.

What success looks like (first 90 days)

30 days: Live on tickets & POs; know vendors, cut-offs, margin ladder.

60 days: Own a category + channel; faster ETAs, cleaner allocations.

90 days: 2+ process wins shipped (faster PO cycle, better fill rate, tighter GM%).

KPIs you’ll move

• First response time & full resolution time (incl. Rx orders)
• Supplier on-time fill rate & PO cycle time
• Channel fill rate / stockouts / inventory turns (GMROI)
• Realized gross margin vs target
• CSAT for Rx orders

What we offer

Competitive Malaysian salary + performance bonus

Learning budget (ops, supply chain, data)

Staff discounts on pet health products

Supportive, no-ego, high-trust culture

How to apply

Email your CV, expected salary, and available start date to [emailprotected] with subject: “Your Name — Supply Chain Specialist (E-Commerce | Pet Pharmacy) — Malaysia”