Supervisor (Pavillion Bukit Jalil)

Phone Mate; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

A leading retail company in Kuala Lumpur is seeking a motivated Supervisor to oversee daily operations at their store. The role involves managing the team, ensuring excellent customer service, and maintaining inventory levels. Candidates with strong leadership skills and retail supervision experience are encouraged to apply.

Qualifications

• Proven experience in retail or team supervision.
• Strong leadership and communication skills.
• Ability to work under pressure.

Responsibilities

• Supervise and guide shop assistants.
• Monitor staff performance and provide coaching.
• Ensure excellent customer service.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Customer Service

Job description

We are looking for a responsible and motivated Supervisor to oversee daily operations at our store. The ideal candidate will assist in managing the team, ensuring excellent customer service, maintaining inventory levels, and achieving sales targets.

Key Responsibilities:

Supervise and guide shop assistants to ensure smooth daily operations

Monitor staff performance and provide on-the-job coaching

Ensure excellent customer service and handle customer complaints professionally

Manage stock levels, inventory, and merchandising

Assist in daily sales reporting and cash handling

Ensure store cleanliness and compliance with company policies

Open and close the store when required

Requirements:

Proven experience in retail or team supervision

Strong leadership and communication skills

Ability to work under pressure and handle challenges

Good organizational and problem-solving skills

Willing to work shifts, weekends, and public holidays

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