Supervisor, Member Business Practice and Compliance, Excellent Centre – APAC

Herbalife; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company is seeking a Supervisor for Member Business Practice and Compliance in the APAC region. The successful candidate will oversee compliance, mentor team members, and ensure adherence to the Herbalife Sales & Marketing Plan. Ideal candidates will have strong communication skills and experience in people management, particularly in customer service and investigative roles.

Qualifications

• 1-2 years in customer service; investigative experience advantageous.
• At least 2 years in people management preferred.
• Minimum 1-year MPC experience handling complex files.

Responsibilities

• Supervise and guide MPC team members, ensuring files are completed within target timelines.
• Maintain knowledge of the Herbalife Member Rules of Conduct and local regulatory requirements.
• Prepare reports for management upon request.

Skills

Excellent communication skills in English; additional languages are a plus

Proficiency in Microsoft Office

Self-motivated

Detail-oriented

Result-driven

Strong fact-finding skills

Interpersonal skills

Ability to handle practical problems

Education

High School Diploma or equivalent; college degree preferred

Tools

Microsoft Office

Job description

Supervisor, Member Business Practice and Compliance, Excellent Centre – APAC

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1. Maintain knowledge of the Herbalife Member Rules of Conduct, Sales & Marketing Plan, intellectual property rights, and local regulatory requirements to support and coach members in compliance.

2. Possess sound knowledge of MPC-related aspects such as business volume adjustments, earnings, membership, and lineage.

3. Assess risk levels of complaints and appeals from members and customers, escalating as necessary.

4. Maintain accurate statistics and prepare reports for management upon request.

5. Follow up on MPC files related IRs with the Home Office to ensure timely completion.

6. Collaborate with APAC EC Trainer / Regional MPC Trainer for effective cross-training and compliance awareness.

7. Review and approve MPC files as per approval grid.

8. Supervise and guide MPC team members, ensuring files are completed within target timelines.

9. Oversee clerical responsibilities, including correspondence, emails, calls, filing, and computer work.

10. Participate in training sessions and corporate activities.

11. Support corporate initiatives and activities.

Supervisory Responsibilities:

1. Review and approve case files handled by team members.

2. Support and back up team members to ensure workflow continuity.

3. Mentor team members for effective case handling.

Qualifications:

Skills:

• Excellent communication skills in English; additional languages are a plus.
• Proficiency in Microsoft Office.
• Self-motivated, detail-oriented, result-driven.
• Strong fact-finding, follow-through, and interpersonal skills.
• Ability to handle practical problems and organize workload effectively.
• Flexible and able to work under deadlines in a fast-paced environment.
• Maintain confidentiality and professionalism.

Experience:

• 1-2 years in customer service; investigative experience advantageous.
• At least 2 years in people management preferred.
• Minimum 1-year MPC experience handling complex files.
• Deep understanding of Herbalife’s Sales & Marketing Plan.

Education:

• High School Diploma or equivalent; college degree preferred.

Additional notes: Please update your profile with your skills and experience to assess fit for this role.