Supervisor - Customs Brokerage

Expeditors; Petaling Jaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking global logistics company that values its employees and fosters a supportive environment. This role involves leading a team to ensure top-notch service quality for both internal and external customers while managing customs clearance operations. With a strong emphasis on professional growth, you will have the opportunity to develop your skills and advance your career within a company that promotes from within. If you are passionate about logistics and eager to make a difference, this position offers a dynamic and rewarding career path in an essential industry.

Benefits

Medical Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Employee Referral Program Bonus

Qualifications

• At least 3 years experience in customs clearance and management.
• Good PC skills including MS Word and Excel.

Responsibilities

• Lead the team to ensure service quality for customers.
• Manage customs clearance activities efficiently and cost-effectively.
• Coach and develop subordinate staff through effective delegation.

Skills

Customer service skills

Interpersonal skills

Problem-solving skills

Leadership skills

Good English reading & speaking

Education

College degree or equivalent business qualification

Tools

MS Word

MS Excel

Job description

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

• Lead the team to ensure that service quality can be up to company standard for both internal and external customers.
• Supervise subordinates to handle business inquiries from internal and external customers.
• Develop operational goals and plans.
• Monitor and communicate operations against plan.
• Seek new business opportunities while being well versed in the current business trend.
• Ensure compliance with local and foreign regulations governing the shipment, receipt, and documentation of imported products.
• Ensure customs operating licenses of company’s facilities are valid.
• Build up and maintain good relationships with local related authorities to gain their full support to the company.
• Manage and coordinate customs clearance activities in an efficient and cost-effective manner.
• Monitor and follow the compliance on policies, procedures and service standards for customs clearance operations.
• Be responsible for coaching, training, and developing subordinate staff through effective delegation.
• Assist in staff appraisal, performance evaluation, staff promotion and salary adjustment.

Qualifications

• College degree or equivalent business qualification.
• Good PC skills including MS Word and Excel.
• Good English reading & speaking, understand cargo-related documents in English.
• At least 3 years experience in customs clearance and management/leadership experiences.
• Experience in handling various import/export customs formalities.
• Customer service skills and interpersonal skills are required.
• Willing to work overtime, as required.
• Able to work well in a team, under high pressure and tight deadlines.
• Good problem-solving skills.

Additional Information

Expeditors offers excellent benefits:

• Medical Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus