Supervisor, Customer Service

DB Schenker; George Town; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic individual to oversee warehouse operations and ensure exceptional customer service. In this role, you will supervise daily logistics activities, manage bookings, and collaborate with finance and vendors. With a strong focus on results, you will utilize your strategic selling and analytical skills to enhance service delivery. This innovative firm values diversity and offers a supportive environment for personal and professional growth. If you are self-motivated and eager to make a difference in the logistics sector, this opportunity is perfect for you.

Benefits

Continual training and development

Comprehensive benefits package

Work-life balance policies

International opportunities

Comprehensive insurance package

Qualifications

• 3-5 years of experience in logistics or transport industry.
• Strong communication and analytical skills are essential.

Responsibilities

• Supervise customer service for timely pick-up and delivery.
• Process transactions and manage job files for bookings.

Skills

Strategic Selling Skills

Customer-centric

Presentation Skills

Negotiation Skills

Analytical Skills

Planning and Organizational Skills

Communication Skills

Education

Degree/Diploma in Business Management

Tools

MS Office Software

Job description

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

This position is responsible for supervising and leading the day-to-day control and management of warehouse operations activities to meet customer expectations.

Responsibilities:

• Supervise customer service on time pick-up and delivery on all bookings.
• Receive bookings for trucks via email from customers and programs.
• Open job files to compile emails, instructions, invoices, and packing lists.
• Process all posting transactions.
• Work with the Finance department on all inquiries.
• Proactively follow up on each movement and escalate any incidents to internal and external customers.
• Follow up with vendors for invoices and Proof of Delivery (POD).

Minimum Requirements:

• Degree/Diploma in Business Management related to Transport/Logistics.
• Minimum 3-5 years of working experience in the industry.
• Possess strong hunter & entrepreneurial mindset among other sales-related competencies such as Strategic Selling Skills, Strategic Account Management Skills, Customer-centric, Presentation and Negotiation Skills.
• Good planning and organizational skills. Must be able to think diligently and ask the right questions to derive correct information.
• Must have analytical skills and be able to think outside the box to assist with solutions.
• Good communication skills, competent in English, both written and spoken.
• Self-motivated and goal-oriented, with a desire to deliver results.
• Knowledge of MS Office Software and ability to create and deliver presentations.

Benefits:

• We’re strong believers in continual training and development for our people. After all, your success is our success.
• DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits, and reward systems.
• Our vacation and leave policies reflect our belief in proper work-life balance.
• See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.
• We provide a comprehensive insurance package including Group Hospitalization & Surgery (GHS), Group Personal Accident (GPA), and Group Term Life (GTL).

To be considered for this position, you must have valid rights to work and live in Malaysia.