Supervisor - Contract Logistics/SCM, Customer Service

DB Schenker; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

DB Schenker is seeking a Customer Service Supervisor to lead a dynamic team in enhancing customer satisfaction. You will oversee coordination tasks, train staff, and improve workflows within a global logistics framework. Candidates should possess strong communication skills and relevant supervisory experience to thrive in a fast-paced environment.

Qualifications

• Minimum of Diploma holder in relevant disciplines.
• 3-5 years of experience in customer service.
• Preferred 1-3 years of supervisory experience.

Responsibilities

• Supervising and training customer service coordinators.
• Addressing complaints and resolving customer service issues.
• Standardizing customer service procedures.

Skills

Communication

Problem Solving

Leadership

Multitasking

Education

Diploma in relevant disciplines

Tools

Warehouse Management System

Job description

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are here to move.

• Responsibilities include directly supervising, interviewing, hiring, and training customer service coordinators. Ensure that the customer service team has excellent communication, problem-solving, and professional phone etiquette skills for achieving customer satisfaction.
• Planning, assigning, and directing work, including appraising performance, rewarding, and disciplining employees (customer service coordinators).
• Addressing complaints and resolving problems engaged in customer service activities and procedures.
• Standardizing customer service procedures across the company and diffusing difficult situations between customer service representatives and customers.
• Organizing workflow and ensuring that employees understand their duties or delegated tasks.
• Monitoring pending emails from customers and resolving escalated customer complaints or disputes.
• Identifying areas for improvement for Customer Service Coordinators.
• Developing and maintaining productive relationships with all staff and inter-department.
• Performing any other job duties as assigned by management and providing feedback to management concerning possible problems or areas of improvement.
• Reviewing and checking the work of subordinates such as reports, records, and applications for accuracy and content, and correcting errors.
• Minimum of Diploma holder in relevant disciplines and 3-5 years of experience in customer service.
• Preferred 1-3 years of experience in a supervisory role.
• Knowledge of warehouse management system would be an advantage.
• Thorough understanding of communication techniques and practices.
• Decision Making, leadership, result driven.
• Proficiency in multitasking.
  
  

To be considered for this position you must have valid rights to work and live in Malaysia.