Oversee the day-to-day operations of the kiosk, ensuring excellent customer service, high product quality, and team efficiency.
This role combines leadership with hands-on barista skills, training new staff, managing shifts, and ensuring SOPs are followed.
Ensure consistency in beverage presentations and taste.
Handle customer queries and provide product recommendations.
Manage daily opening and closing procedures.
Motivate team members to meet sales and service goals.
Ensure cleanliness and safety of the work environment.
Operate POS system and ensure accurate cash handling.
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