Supervisor Ayam Gepuk Pak Gembus (Bandar Rawang)

AYAM GEPUK (M) SDN. BHD.; Selayang Municipal Council; On-site; MYR 39,000 - 84,000; Full time

Benefits offered by this job

Profit sharing

Annual salary increment

Performance bonus

Daily meals provided

Career development

Job summary

PAK GEMBUS Restoran in Malaysia is seeking a hands-on Restaurant Manager to lead daily operations, ensure product quality, and deliver fast, friendly service across our growing brand with over 100 branches.

You will train staff, monitor inventory and sales, manage schedules, and drive customer satisfaction while upholding company policies. Salary is based on experience with annual increments and performance bonuses.

Qualifications

• Minimum SPM with at least 2 years of experience in a management position in the F&B industry.
• Strong leadership skills and ability to guide a team well.
• Positive mindset and high desire to learn.
• Willing to work overtime and on public holidays when required.
• Willing to attend training in Kuala Lumpur.
• Good presentation, communication, problem-solving and time management skills.
• Able to work as a team, independently and perform well under pressure.
• Fluent in speaking and writing Malay and English.
• Proficient in computer use.
• Confident, proactive and able to meet set working hours.
• Own vehicle and willing to travel for work purposes.

Responsibilities

• Report operational issues to the Area Manager and ensure operations, product preparation and customer service remain consistent.
• Ensure the restaurant is always ready to operate with sufficient stock.
• Provide fast, friendly and professional customer service and maintain food and beverage quality standards.
• Train the team on menu knowledge, food presentation and ensure sufficient workforce for smooth operations.
• Handle and resolve customer complaints professionally and effectively.
• Oversee daily restaurant operations, guide the team and ensure the restaurant environment is always clean, comfortable and customer-friendly.
• Monitor staff attendance, conduct staff training and ensure compliance with company policies.
• Analyse sales data, identify opportunities to increase sales and achieve set targets.
• Prepare and submit daily reports on staff, sales, inventory and any operational issues.
• Execute daily End-of-Day closure procedures and other tasks directed by management.

Job description

PAK GEMBUS Restoran is a rapidly growing brand with over 100 branches across Kuala Lumpur, Negeri Sembilan, Kedah, Selangor, Kelantan, Melaka, Perak, Johor and Pulau Pinang. With larger expansion plans in the future, we are committed to bringing our unique flavours to more locations while focusing on talent development and providing attractive career advancement opportunities to every team member.

Key responsibilities

Report operational issues to the Area Manager and ensure operations, product preparation and customer service remain consistent

Ensure the restaurant is always ready to operate with sufficient stock

Provide fast, friendly and professional customer service and maintain food and beverage quality standards

Train the team on menu knowledge, food presentation and ensure sufficient workforce for smooth operations

Handle and resolve customer complaints professionally and effectively

Oversee daily restaurant operations, guide the team and ensure the restaurant environment is always clean, comfortable and customer-friendly

Monitor staff attendance, conduct staff training and ensure compliance with company policies

Analyse sales data, identify opportunities to increase sales and achieve set targets

Prepare and submit daily reports on staff, sales, inventory and any operational issues

Execute daily End-of-Day closure procedures and other tasks directed by management

About you

Minimum SPM with at least 2 years of experience in a management position in the Food & Beverage (F&B) industry

Strong leadership skills and ability to guide a team well

Positive mindset and high desire to learn

Willing to work overtime and on public holidays when required

Willing to attend training in Kuala Lumpur

Good presentation, communication, problem-solving and time management skills

Able to work as a team, independently and perform well under pressure

Fluent in speaking and writing Malay and English

Proficient in computer use

Confident, proactive and able to meet set working hours

Own vehicle and willing to travel for work purposes

Profit sharing

Annual salary increment

Performance bonus

Daily meals provided

Career development and advancement opportunities

Salary based on work experience