Assistant Outlet Manager, Ayam Gepuk Pak Gembus Malaysia (Puchong)

AYAM GEPUK (M) SDN. BHD.; Puchong; On-site; MYR 33,000 - 58,000; Full time

Benefits offered by this job

Profit sharing

Annual salary increment

Performance bonus

Daily meals provided

Career development opportunities

Job summary

PAK GEMBUS Restoran is seeking a capable restaurant manager to oversee daily operations, lead a team, and ensure top service and food quality across locations in Malaysia. The role emphasizes staff training, stock control, and customer satisfaction while driving sales and meeting targets.

You will report to Area Manager and contribute to expanding the brand with a focus on operations excellence and career development for team members.

Qualifications

• Minimum SPM with at least 2 years experience in a management position in the F&B industry.
• Strong leadership and ability to guide a team effectively.
• Fluent in Malay and English; good presentation and communication skills.

Responsibilities

• Oversee daily restaurant operations, guiding the team to ensure service, quality and cleanliness.
• Ensure operations and stock levels are sufficient for daily service.
• Provide fast, friendly, professional customer service while maintaining F&B standards.
• Train staff on menu knowledge, presentation, and scheduling for smooth operations.
• Handle customer complaints professionally and resolve issues promptly.
• Monitor staff attendance and training, ensuring compliance with company policies.
• Analyze sales data to identify opportunities to increase revenue and hit targets.
• Prepare daily reports on staff, sales, inventory and operations issues.
• Execute End-of-Day closure procedures and follow management directives.

Skills

Leadership

Team management

Communication

Problem solving

Time management

Presentation skills

Education

SPM or equivalent

Tools

Computer literacy

Job description

PAK GEMBUS Restoran is a rapidly growing brand with over 100 branches across Kuala Lumpur, Negeri Sembilan, Kedah, Selangor, Kelantan, Melaka, Perak, Johor and Pulau Pinang. With larger expansion plans in the future, we are committed to bringing our unique flavours to more locations while focusing on talent development and providing attractive career advancement opportunities to every team member.

Key responsibilities

Report operational issues to the Area Manager and ensure operations, product preparation and customer service remain consistent

Ensure the restaurant is always ready to operate with sufficient stock

Provide fast, friendly and professional customer service and maintain food and beverage quality standards

Train the team on menu knowledge, food presentation and ensure sufficient workforce for smooth operations

Handle and resolve customer complaints professionally and effectively

Oversee daily restaurant operations, guide the team and ensure the restaurant environment is always clean, comfortable and customer-friendly

Monitor staff attendance, conduct staff training and ensure compliance with company policies

Analyse sales data, identify opportunities to increase sales and achieve set targets

Prepare and submit daily reports on staff, sales, inventory and any operational issues

Execute daily End-of-Day closure procedures and other tasks directed by management

About you

Minimum SPM with at least 2 years experience in a management position in the Food & Beverage (F&B) industry

Strong leadership skills and ability to guide a team well

Positive mindset and high desire to learn

Willing to work overtime and on public holidays when required

Willing to attend training in Kuala Lumpur

Good presentation, communication, problem-solving and time management skills

Able to work as a team, independently and perform well under pressure

Fluent in speaking and writing Malay and English

Proficient in computer use

Confident, proactive and able to meet set working hours

Own vehicle and willing to travel for work purposes

Profit sharing

Annual salary increment

Performance bonus

Daily meals provided

Career development and advancement opportunities

Salary based on work experience