Student Wellbeing & Welfare Advisor

HELP University; Shah Alam; On-site; MYR 42,000 - 66,000; Full time

Job summary

HELP University in Malaysia seeks a Student Welfare Officer to promote student wellbeing and inclusion. You will be the first contact for students facing non-academic difficulties and coordinate support with counselling, housing and external agencies.

The role requires managing welfare-related cases, providing guidance, and ensuring confidentiality while supporting a diverse student body. Evening or weekend coverage may be required occasionally.

Qualifications

• Bachelor's degree in Psychology, Counselling, Social Work, Education, Human Services or a related field.
• Typically 2–3 years' experience in student affairs, student services, welfare, case management, youth support or a related role.
• Strong communication, interpersonal, organisation, documentation and stakeholder coordination skills.
• Good judgement, empathy, cultural sensitivity and ability to handle confidential and sensitive matters professionally.
• Proficient in Microsoft Office, digital case management systems and administrative reporting tools.
• Strong written and verbal communication skills in English; Mandarin & Bahasa Malaysia is an advantage.
• Experience in a private higher education institution or supporting international students is an advantage.

Responsibilities

• Welfare case management: Receive, assess, document and follow up on student concerns involving personal or social difficulties, financial hardship, accommodation, peer conflict, bullying, harassment or adjustment to university life.
• Safety and escalation: Recognise urgent risks; coordinate with Student Affairs, Security, Counselling Services and relevant teams; follow approved incident and safeguarding procedures; promptly escalate serious safety, medical or protection concerns.
• Wellbeing and referrals: Provide initial practical guidance, identify support needs and refer students to qualified counsellors, healthcare providers, financial aid, accessibility services or external agencies as appropriate.
• Programmes and engagement: Coordinate wellbeing campaigns, orientation and transition support, outreach and student feedback activities that strengthen inclusion, belonging and early help-seeking.
• Accommodation and practical support: Help students navigate housing concerns, roommate disputes, insurance enquiries and available university assistance, liaising with accommodation providers and relevant departments where appropriate.
• Complaints and conflict: Explain reporting channels, support suitable informal conflict resolution and refer formal complaints, disciplinary matters or investigations to the authorised university office.
• Records and improvement: Maintain secure, accurate case records; prepare concise reports on case trends and outcomes; recommend service improvements; and protect student information in line with applicable laws and university policies.

Skills

Communication skills

Interpersonal skills

Organisational skills

Documentation

Stakeholder coordination

Confidentiality

English proficiency

Mandarin / Bahasa Malaysia advantage

Education

Bachelor's degree in Psychology, Counselling, Social Work, Education, Human Services or related field

Tools

Microsoft Office

Digital case management systems

Administrative reporting tools

Job description

HELP University in Malaysia seeks a Student Welfare Officer to promote student wellbeing and inclusion. You will be the first contact for students facing non-academic difficulties and coordinate support with counselling, housing and external agencies.

The role requires managing welfare-related cases, providing guidance, and ensuring confidentiality while supporting a diverse student body. Evening or weekend coverage may be required occasionally.