Student Advisor

Sunago Education Sdn. Bhd.; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

Sunago Education Sdn Bhd is hiring a Student Advisor to support students during their academic journey. This full-time role involves managing customer communication, coordinating administrative tasks, and ensuring a positive educational experience. Candidates should have experience in customer service and be proficient in Chinese and English.

Benefits

Competitive Salary Package

Annual Leave Entitlement

Medical & Hospitalisation Coverage

EPF, SOCSO & EIS Contributions

Performance Bonus

Proximity to Public Transport

Qualifications

• 1-2 years of experience in customer service support.
• Proficient in Mandarin and English.
• Strong interpersonal skills with a passion for education.

Responsibilities

• Manage communication with students and clients.
• Handle customer enquiries and resolve issues.
• Organise placement tests and monitor class schedules.

Skills

Customer Service

Communication

Problem Solving

Education

Diploma

Tools

CRM Software

Google Workspace

Job description

About the role

Sunago Education Sdn Bhd, a leading provider of online English educational services, is seeking a highly motivated and experienced Student Advisor to join our team in Damansara Perdana, Selangor. As a full-time role, this position will play a crucial part in guiding and supporting our students throughout their academic journey.

What you'll be doing

Customer Support & Communication

Manage communication with students and clients from onboarding to course completion

Send class and homework reminders, follow up on absences, and collect feedback

Handle customer enquiries and resolve issues promptly

Organise placement tests, exams, online activities, and virtual graduations

Monitor class schedules, attendance, and student engagement

Administrative Tasks

Manage daily admin tasks: data entry, filing, scanning, report generation

Book appointments and help manage team schedules

Support general office operations and assist with other tasks as needed

What we're looking for

1-2 years of working experience in customer service support

Candidates must possess at least Diploma

Good proficiency in Mandarin

Good proficiency in English.

Working knowledge of CRM software and Google Workspace applications

Excellent communication and interpersonal skills, with the ability to empathise and connect with students from diverse backgrounds

Strong problem-solving and critical-thinking skills, with the capacity to provide tailored solutions to individual student needs

A genuine passion for education and a commitment to supporting the holistic development of students

What we offer

Competitive Salary Package

Annual Leave Entitlement

Medical & Hospitalisation Coverage

EPF, SOCSO & EIS Contributions

Performance Bonus - Annual performance-based bonus, subject to individual and company performance.

Near Public Transport

If you're eager to make a meaningful impact on the lives of students and contribute to the growth of our organisation, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to submit your application.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? Which of the following languages are you fluent in? How would you rate your English language skills? Do you have customer service experience? How much notice are you required to give your current employer?

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