STS Supplier Onboarding and Administration Specialist (Mandarin Speaker)

Merck Gruppe - MSD Sharp & Dohme; Petaling Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global pharmaceutical company in Petaling Jaya, Malaysia is seeking an experienced professional for supplier onboarding management. This role involves responsibilities in fraud prevention, process execution, and collaboration with various teams. An ideal candidate should have a Bachelor’s degree and significant experience in finance or accounting. Strong communication skills in English and familiarity with SAP are required, with a preference for candidates who speak Korean or Mandarin. This position offers a hybrid work arrangement and aims to enhance operational efficiency.

Qualifications

• Minimum of 3 years of experience in a finance or accounting department of a multinational company.
• Business process knowledge and project implementation experience is a plus.
• Business level of English (both written and spoken).

Responsibilities

• Serve as the single point of contact for supplier onboarding.
• Execute the onboarding process according to established tools and standards.
• Proactively evaluate cases and resolve issues.

Skills

Supplier Onboarding Management

Fraud Prevention

Process Execution

Issue Resolution

Training

Collaboration

Education

Bachelor’s Degree in Business, Accounting, or Finance

Tools

SAP

MS Excel

MS Word

MS PowerPoint

Job description

Job Description

Position Responsibilities

Primary responsibilities for this position include, but are not limited to, the following:

• Supplier Onboarding Management and Fraud Prevention:
  • Serve as the single point of contact for supplier onboarding for all stakeholders, both internal and external (suppliers).
  • Be accountable for the full end-to-end supplier onboarding process for assigned cases, ensuring governance management and support for existing supplier data changes.
  • Proactive follow-up (phone & email) with the suppliers who have not finalized their registration
  • Serve as an important front-end gatekeeper to prevent fraud cases for the organization
• Process Execution and Compliance:
  • Execute the onboarding process according to the standard support model and established tools.
  • Ensure the application of adequate internal controls as needed.
  • Follow, execute & safeguard the fraud prevention process strictly
• Issue Resolution and Escalation Management:
  • Proactively evaluate cases, identify issues, and bring solutions to minimize escalations with suppliers and procurement.
  • Handle escalations and resolve complex cases effectively.
  • Ensure proper defect resolution by analyzing data and specific cases, conducting root cause analysis, and implementing corrective actions.
• Training and Knowledge Management:
  • Participate training for new joiners and provide ongoing knowledge refreshers for the team.
• Collaboration and Communication:
  • Cooperate closely with IT, Procurement, Finance and VMD teams regarding system issues and process improvements.
  • Represent the SOA team in client visits/calls and cross-functional communications.
  • Conduct regular phone calls with vendors to foster strong partnerships, streamline operations, and proactively prevent potential fraud events.

Education & Experience

• Bachelor’s Degree in Business, Accounting, or Finance
• Minimum of 3 years of experience in a finance or accounting department of a multinational company preferred and 2 years in current position
• Minimum of 2 years of relevant work experiencewith a demonstrated record of customer focus and project delivery
• Business process knowledge, together with demonstrated skills in project implementation is a plus.

• Apex Supplier Portal experience is a plus
• Business level of English language (both written and spoken)
• Preferred Korean and Mandarin speakers.

Technical/Soft Skills Requirements

• SAP Experience Required
• Intermediate to Advanced PC skills (MS Excel, Word, PowerPoint) required
• Ability to work independently and with a team in a fast-paced and high-volume environment with an emphasis on accuracy and timeliness
• Ability to implement support around a long-term vision and milestones needed to drive the realization of that vision
• Positive, engaging disposition with high personal integrity, credibility, and energy.
• Good communication skills and ability to manage stakeholders’ requests in an efficient and assertive manner
• Advanced problem-solving and analytical skills with a proactive management style to implement new processes
• Results-oriented, sense of urgency, knows how to prioritize, ability to communicate and to create rapport with stakeholders, effective communication. Process improvement orientation, innovation and change agent. Migration experience
• Project Management skills desired
• Strong ability to coordinate and manage multiple projects
• Willingness to travel for meetings and projects (<10% of the time)

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Account Collections, Account Collections, Adaptability, Analytical Problem Solving, Balance Sheet Account Reconciliations, Business Support, Communication, Compliance SOX, Credit Management, Cross-Functional Communications, Escalation Resolution, Financial Accounting Controls, Financial Operations, Fraud Awareness, Fraud Prevention, Human Resources (HR) Shared Services Advisory, Interpersonal Relationships, Management Process, Migration Projects, Preparation of Financial Reports, Project Implementations, Project Management, Quantitative Analytics, Stakeholder Management, Stakeholder Relationship Management {+ 2 more}

Preferred Skills:

Job Posting End Date:

08/15/2025

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R359310