STS Supplier Onboarding and Administration Manager

Merck Gruppe - MSD Sharp & Dohme; Petaling Jaya; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A leading global healthcare company seeks a Supplier Onboarding Manager to oversee the full supplier onboarding process and ensure compliance with internal controls. The role involves managing a team, liaising with stakeholders, and executing governance procedures. Candidates should have a strong background in finance or accounting, experience in managing supplier relationships, and proficiency in SAP. This position offers a dynamic work environment with a focus on project management and process improvement.

Qualifications

• Minimum 4 years' experience in finance or accounting in a multinational environment.
• Business level of English, with additional languages preferred.
• SAP experience required.

Responsibilities

• Manage the end-to-end supplier onboarding process.
• Ensure governance and supplier support for data changes.
• Oversee team performance and deliverables.

Skills

Fraud Prevention

Customer Service

Stakeholder Management

Project Management

Process Improvement

Education

Bachelor’s Degree in Business, Accounting, or Finance

Tools

SAP

MS Excel

MS Word

MS PowerPoint

Job description

Job Description

Position Responsibilities

Primary responsibilities for this position include, but are not limited to, the following:

• Single point of contact for supplier onboarding for all stakeholders, both internal and external (suppliers)
• Be accountable for the full end-to-end Supplier onboarding process for your region
• Front gatekeeper for fraud prevention for the organization
• Ensure governance management and supplier support for existing supplier data changes (administration)
• Execute the process accordingly to the standard support Model and established tools
• Follow the fraud prevention process strictly and ensure the team will follow this process strictly as well
• Proactively evaluate cases, bring solutions, and minimize escalations with Suppliers and Procurement
• Provide proper guidance to StS or non-StS stakeholders, when needed.
• Manage a team of Analysts responsible for the timely creation & changes to vendor accounts
• Provide thought leadership and input on redesigning or updating of services, processes, and organizational structure to enhance delivery effectiveness & efficiency
• Ensuring resources are properly deployed across clusters to ensure key metrics are met and stakeholder service level agreements are achieved.
• Monitor, support and manage the projects, attend review calls on regular basis
• Liaise between the business areas and suppliers to rectify and discrepancies in the supplier data management area
• Take ownership for team performance & deliverables
• Ensure proper defects resolution: Analyze data/specific cases, identify issues/process deviation, assure root cause analysis root causes and address solutions
• Ensure the application of adequate internal controls, when needed.
• Collaborate with other Process Stewards in all our Company divisions to ensure continuity and alignment across global end-to-end processes
• Have active participation in the implementation of projects which require experience and StS technical or functional abilities; work collaboratively with other business partners (including IT) to execute approved projects in a timely manner
• Support Company merger and divestitures efforts as needed.
• Support the development of StS content to ensure accurate communication and standard training
• Help educate and support our Company employees on the StS process and tools
• Ensure alignment with our Company process policies and standards
• Maintain files and documentation thoroughly and accurately in accordance with company policy and accepted accounting practices
• Ensure compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity

Education & Experience

• Bachelor’s Degree in Business, Accounting, or Finance
• Minimum of 4 years of experience in a finance or accounting department of a multinational company preferred and 2 years in current position
• Minimum of 2 years of relevant work experience with a demonstrated record of customer focus and project delivery
• Business process knowledge, together with demonstrated skills in project implementation is a plus.

• Apex supplier portal experience is a plus
• Business level of English (both written and spoken)
• Business level of one of these languages is a plus: Japanese, Korean, Thai, Vietnamese

Technical/Soft Skills Requirements

• SAP Experience Required
• Intermediate to Advanced PC skills (MS Excel, Word, PowerPoint) required
• Ability to work independently and with a team in a fast-paced and high-volume environment with an emphasis on accuracy and timeliness
• Ability to implement support around a long-term vision and milestones needed to drive the realization of that vision
• Positive, engaging disposition with high personal integrity, credibility, and energy.
• Good communication skills and ability to manage stakeholders’ requests in an efficient and assertive manner
• Advanced problem-solving and analytical skills with a proactive management style to implement new processes
• Results-oriented, sense of urgency, knows how to prioritize, ability to communicate and to create rapport with stakeholders, effective communication. Process improvement orientation, innovation and change agent. Migration experience
• Project Management skills desired
• Strong ability to coordinate and manage multiple projects
• Willingness to travel for meetings and projects (<10% of the time)
• Willingness to attend or conduct remote meetings during off hours (<5% of the time)
• Strong customer service and collaboration mind-set

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Adaptability, Adaptability, Agile Methodology, Applied Analytics, Business, Business Process Standardization, Business Support, Change Management, Communication, Customer Service, Financial Operations, Financial Shared Services, Fraud Prevention, Invoice Processing, Management Process, Microsoft Excel, Migration Projects, People Leadership, Process Efficiencies, Project Implementations, Project Management, Quality Control Management, Quality Improvement Programs, Service Excellence, Stakeholder Management {+ 5 more}

Preferred Skills:

Job Posting End Date:

07/28/2025

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R355122