Strategic Operations Manager

Sunway Technology Group; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Malaysia is seeking a Manager – Strategic Operations to oversee digital initiatives and strategic projects. The role demands leadership in project management, maintaining partner relations, and ensuring operational efficiency. Ideal candidates will possess a strong background in digital operations and project management, with excellent team coordination skills.

Qualifications

• Experience in digital operations or strategic project management.
• Proven leadership managing teams, vendors, and enterprise customers.
• Familiarity with enterprise networking systems and digital platforms.

Responsibilities

• Lead the Project Management team and oversee projects.
• Manage partner accounts and marketing funds.
• Analyze customer requirements for digital solutions.

Skills

Strategic leadership

Team management

Communication

Relationship building

Process optimization

Financial acumen

Education

Bachelor’s degree in Business, IT, Engineering

Job description

Position Overview

The Manager – Strategic Operations is accountable for overseeing the end-to-end management of digital initiatives, strategic projects, and key partnerships. This role focuses on leadership, team coordination, vendor oversight, and operational governance to ensure high-impact delivery of business solutions. The role drives results through structured team management, stakeholder alignment, and process optimization.

Sunway Computer Services [198401004532 (117051-W)]

Key Responsibilities:

1. Lead the Project Management team

• Provide leadership to the Project Management Office (PMO) and oversee all assigned Project Managers/projects.
• Assign suitable project managers or engineers and ensure successful project execution.
• Ensure comprehensive project documentation including project plans, timelines, design specs, test cases, method statements, and product specifications are completed and approved.
• Strategize and plan execution phases to meet project goals efficiently.
• Manage project change requests and variation orders to align with customer and business expectations.
• Monitor and control project delivery timelines and budgets.
• Oversee project claim collections and maintain healthy project cash flow.
• Ensure smooth project closure, including final documentation and customer sign-off.

2. Lead Strategic Alliance Development (Partner Management)

• Maintain strong relationships with partners and ensure all partner accounts are in good standing.
• Monitor and maintain up-to-date partner certifications.
• Coordinate partner training and certification programs.
• Manage marketing funds and rebates efficiently.

3. Manage Digital Business Development

• Analyze customer requirements and prepare tailored digital solution proposals.
• Appoint and manage developers and third-party vendors to ensure project delivery within the stipulated timeframe.
• Oversee the post-deployment maintenance and support of digital solutions.

Key Competencies

• Strategic leadership and decision-making
• Team and resource management across disciplines
• Strong communication and relationship-building skills
• Operational planning and process optimization
• Financial acumen for budgeting and vendor contracts
• Ability to lead through influence and cross-functional collaboration

Qualifications:

• Bachelor’s degree in Business, IT, Engineering, or a related field
• Experience in digital operations or strategic project management
• Proven leadership in managing teams, vendors, and enterprise customers
• Track record of driving operational efficiency and digital transformation initiatives
• Familiarity with enterprise networking system, digital platforms, IoT, mobile/web application ecosystems, (from a business perspective)