Strategic Operations Manager

Shopee; Kuala Lumpur; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading e-commerce platform in Kuala Lumpur seeks an experienced professional to drive initiatives aimed at improving user and partner experiences. The ideal candidate will possess over 8 years of experience in management or strategy consulting and hold at least a Bachelor's Degree or MBA. This role involves leading complex projects and collaborating across departments to ensure success. Excellent analytical and communication skills are essential.

Qualifications

• More than 8 years of experience in management/strategy consulting.
• Strong understanding of business operations and improvements.
• Highly analytical with data presentation skills.

Responsibilities

• Design initiatives to improve user experiences.
• Lead end-to-end projects from concept to operational readiness.
• Act as point of contact between departments for project success.

Skills

Analytical problem-solving

Business acumen

Communication skills

Project management

Logical thinking

Education

Bachelor’s Degree or Advanced Degree (preferably an MBA)

Job description

Job Description

• Design initiatives using analytical and conceptual problem-solving methodologies to strategically improve users’ and partners’ experiences at Shopee.
• Identify function/ product gaps and initiate transformational projects/ initiatives.
• Be involved in complex end to end projects - from concept, feasibility, and financing; through planning, statutory process, and design; into commissioning and operational readiness.
• Acquire a deep understanding of the technical and/or business aspects of the transformations to effectively manage deliverables and resources.
• Act as point of contact as well as communicating strategies and objectives between departments within the company to drive project success.
• Work with function stakeholders to lead and drive projects that enable business improvement and transformation.
• Communicate and present findings and outcomes to senior management and stakeholders in a structured manner.

Requirements

• Strong academics from top-tier institutions with Bachelor’s Degree or Advanced Degree (preferably an MBA) in a relevant field.
• More than 8 years of working experience from top tier management/ strategy consulting firms preferred.
• Superb business acumen and able to see operational improvements with a commercial perspective.
• Possess in-depth knowledge/ defined involvement in helping frame, design and execute solutions for challenging business conditions.
• Highly analytical and able to generate and present meaningful and actionable data backed analysis in a structured manner.
• Strong logical thinking and problem-solving abilities.
• Excellent verbal and written communication skills.