Strategic Leader, Customer Excellence & Solutions
Prudential BSN Takaful Berhad
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Job summary
Prudential BSN Takaful Berhad is seeking a Service Transformation professional to develop strategy and roadmaps that optimise policy servicing, streamline operations and boost efficiency. You will drive digital self-service for agents and customers, lead change management initiatives and collaborate cross-functionally to deliver high-quality service and governance.
The role emphasises ESG considerations, regulatory awareness, and an inclusive, equal-opportunity work environment aligned with
Job description
Prudential BSN Takaful Berhad is seeking a Service Transformation professional to develop strategy and roadmaps that optimise policy servicing, streamline operations and boost efficiency. You will drive digital self-service for agents and customers, lead change management initiatives and collaborate cross-functionally to deliver high-quality service and governance.
The role emphasises ESG considerations, regulatory awareness, and an inclusive, equal-opportunity work environment aligned with
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