Store Team Lead, Mitsui Klia

Crocs, Inc.; Ampang Jaya; On-site; MYR 28,000 - 42,000; Full time

Job summary

Crocs, Inc. is seeking a retail team member to deliver exceptional customer service while supporting store operations and visual presentation. You will work with cross-functional teams, manage stock, and contribute to a positive, high-growth store environment.

Qualifications include 2–3 years in retail, demonstrated leadership, and strong communication. The role requires flexibility for nights, weekends, holidays, and extended hours as needed to meet store goals.

Qualifications

• 2–3 years of total retail experience, with preference for store leadership.
• Proven leadership abilities and drive to achieve team targets.
• Strong written and verbal communication with diverse stakeholders.
• Willingness to work nights, weekends, holidays and extended hours.

Responsibilities

• Deliver outstanding service to consumers using the C.H.A.R.M. service model.
• Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns.
• Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities.
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in daily execution of retail operations, including POS management, stock replenishment, pricing and markdowns, loyalty programs, cleanliness and recovery standards.
• Leads by example and collaborates with Store Management to improve personal KPIs through sales-driven techniques.
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures.

Skills

Retail leadership

Customer service

Communication skills

Team collaboration

Flexibility in schedule

Tools

POS system

Job description

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At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns
• Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
• Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• 2 – 3 years of total retail experience; with a preference for candidates with previous store leadership role
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team result
• Proven communication skills (written and verbal) to store team, operations managers, District Managers & corporate partners
• Desire to succeed in a high growth, fast-paced retail environment
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.