Store Supervisor

Tapestry (Coach/Kate Spade); Malaysia; On-site; MYR 18,000 - 36,000; Full time

Job summary

Coach is a global fashion house known for iconic luxury accessories. This Brand Ambassador role focuses on leading the sales floor to hit targets while delivering an exceptional customer experience and embodying Coach values to elevate brand awareness.

You will support store initiatives, analyze sales trends, and mentor the team to foster collaboration and growth. Physical duties include assisting with merchandising and inventory as needed.

Qualifications

• 1+ years of experience in managing retail space at the lead supervisor level.
• Ability to stand, bend, lift up to 50 pounds during shifts.

Responsibilities

• Maintains a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Acts as Brand Ambassador embodying Coach values and increasing brand awareness.
• Leads implementation of company initiatives and supports store operations.
• Monitors sales data, identifies trends, and recommends actions to boost store performance.
• Supports recruiting, interviewing, and training as needed and ensures policy compliance.

Skills

Customer service

Sales driven

Leadership

Team collaboration

Interpersonal skills

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.

Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Brand Ambassador

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience
• Serves as a Brand Ambassador embodying of Coach values and increasing brand awareness
• Leads implementation of Company initiatives and support full operation of the business
• Maintain a growth mindset for business and personal development initiatives

Create Winning Teams/Drive results

• Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and an inclusive culture amongst the team
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and implement individualized team development to increase overall customer experience
• Exemplifies strong business acumen and executes forward-planned strategies to achieve leaderships initiatives surrounding store goals / KPIs
• Supports the store with recruiting, interviewing, performance evaluation, high-level training as needed
• Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals
• Adheres to and enforces team compliance of Company policies and procedures in addition to store operational procedures

Customer Focused (internal and external)

• Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners
• Create a customer-centric Culture that prioritizes customer satisfaction and mentor team on clienteling strategy to build long-term customer relationships to meet business goals
• Provides HR and conflict resolution support to team and in district in absence of leadership team
• Champions the company resources to support a healthy work environment for internals customer

Qualifications & Requirements

• 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level
• Can bend, reach, stretch as well as lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds