Store Manager / Supervisor / Store Associate - Paradigm Mall

MAP Active; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading lifestyle retailer in Malaysia seeks a Store Manager for its Paradigm Mall outlet. The ideal candidate will oversee driving sales, ensuring exceptional customer service, and leading a dedicated team. This role requires strong leadership skills, customer engagement, and experience in retail management.

Qualifications

• At least 3 years of experience in a similar capacity.
• Demonstrated leadership ability and customer service experience.
• Strong cognitive and mathematical skills.

Responsibilities

• Drives sales through execution of customer service standards.
• Trains team members to deliver sales goals.
• Ensures proper store appearance and standards.

Skills

Leadership

Customer Engagement

Problem Analysis

Financial Analysis

Job description

Store Manager / Supervisor / Store Associate - Paradigm Mall

• Drives Sales through 100% execution of the company’s 'Customer Service Standards' and the 'Customer First Selling Behaviours' program.
• Assists in ensuring that all team members are trained and are using the 'Customer First Selling Behaviours' to deliver sales goals.
• Delivers sales goals according to the company standards and strategic plan.
• Creates a warm and friendly shopping environment.
• Uses selling techniques, as specified within our Selling Behaviours, with each customer to maximize sales.
• Learns and uses current Sales Promotions, Product Knowledge, and features and benefits to maximize sales and customer service.

STORE OPERATIONS:

• Prioritizes tasks; accomplishes tasks in a timely and accurate manner.
• Processes customer purchases quickly and accurately at the POS (point of sale) register.
• Assists in the recruiting and hiring of the best candidates available for hire.
• Understands and can execute all Visual Merchandising programs 100% and on a timely basis.
• Ensures that all team members have received Health & Safety training.
• Ensures all weekly/monthly checks on Fire Alarm System, Emergency Lighting, and Fire Evacuation Drills are conducted per H&S guidelines and is documented.
• Assists in maintaining proper store appearance and standards by cleaning, vacuuming, and straightening merchandise consistently. Additionally, assists in backroom maintenance.
• Participates in receipt and placement of merchandise.

INTERPERSONAL SKILLS/PEOPLE DEVELOPMENT:

• Responsible for timely progress and completion of all training material, taking on additional responsibilities as learning and skills increase.
• Helps to ensure that entire team is receiving training on a consistent basis. Assists in the training of all team members on applicable training material.
• Evaluates individual team members needs and adapts coaching style to ensure their development.
• Leads by example, demonstrating ethical and trustworthy behavior.
• Speaks clearly to customers and team members, adapting communication style to the situation and people involved.
• Motivates team through a positive and energized atmosphere in store.

LEADERSHIP:

• Coach and provide feedback to team members to develop their skills
• Communicate in an open and candid manner and explain the “WHY” behind initiatives
• Empower others by delegating tasks and influencing others to accomplish goals
• Inspire others to do their work with willingness and enthusiasm
• Promote team work by encouraging collaborative working relationships
• Model professionalism and the company’s core values; set the example for others to follow

REQUIREMENTS:

• Demonstrated leadership ability with at least 3 years of experience in a similar capacity
• Confident and comfortable engaging customers to deliver an elevated experience
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following types of qualifications do you have? Do you have experience in a sales role? How many years of retail management experience do you have? Which of the following statements best describes your right to work in Malaysia? Do you have visual merchandising experience? What's your expected monthly basic salary? Do you have customer service experience? How much notice are you required to give your current employer?

Retail & Consumer Products 101-1,000 employees

Incorporated in 1995, MAP achieved phenomenal growth over the years culminating in its IPO in November 2004. Today, MAP is the leading lifestyle retailer in Indonesia with over 2,400 retail stores and a diversified portfolio that includes sports, fashion, department stores, kids, food & beverage and lifestyle products. Some of our iconic brands include Starbucks, Zara, Marks & Spencer, SOGO, SEIBU, Oshkosh B’Gosh, Reebok, among many others. Listed on the Indonesia Stock Exchange, with over 25,000 employees, MAP was voted Fortune Indonesia’s Most Admired Companies (Top 20) in 2012 and Forbes Indonesia’s Top 40 Companies in 2011. Apart from retailing, MAP is also a leading distributor for sports, kids and lifestyle brands.

Incorporated in 1995, MAP achieved phenomenal growth over the years culminating in its IPO in November 2004. Today, MAP is the leading lifestyle retailer in Indonesia with over 2,400 retail stores and a diversified portfolio that includes sports, fashion, department stores, kids, food & beverage and lifestyle products. Some of our iconic brands include Starbucks, Zara, Marks & Spencer, SOGO, SEIBU, Oshkosh B’Gosh, Reebok, among many others. Listed on the Indonesia Stock Exchange, with over 25,000 employees, MAP was voted Fortune Indonesia’s Most Admired Companies (Top 20) in 2012 and Forbes Indonesia’s Top 40 Companies in 2011. Apart from retailing, MAP is also a leading distributor for sports, kids and lifestyle brands.

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