Store Manager/ Retail Executive

Bake With Yen; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in baking ingredients, Bake With Yen is seeking a Retail Executive to manage daily outlet operations and optimize customer service. The role involves inventory management, recruitment, and ensuring the store meets high standards. Join us to shape delightful baking experiences for our customers!

Qualifications

• Experience in retail or customer service.
• Skills in inventory and stock management.
• Ability to monitor sales performance.

Responsibilities

• Manage and supervise daily outlet operations and cash flow.
• Ensure customer satisfaction through excellent service.
• Recruit and maintain relationships with customers.

Skills

Customer Service

Inventory Management

Sales Monitoring

Stock Control

Education

Relevant qualifications in Retail Management

Job description

· To ensure cost effectiveness in achieving budget and growth targets

· To manage and supervise the operation of outlet on daily basis including ;manage and determine outlet’s cash flow, expenses and sales record

· Ensure correct procedures being implemented for control of cash, property, products, and equipment

· Actively involved in the receiving of new shipment activities

· Ensure daily sales is reported to head office and cash is banked in promptly

· Making sure outlet’s cleanliness and hygiene always in top notch

· Maintain all necessary documentation

· Identifies, recommends, and implements systems to minimize loss of merchandise, money, or company assets and reports to relevant person in charge

· Ensure & maintain low shrinkage as per KPI

· To maximize sales & revenue by providing good services

· Manage sales target by monitoring and execution of marketing program ; by set up promotion promptly as well in ensuring attractive display

· Actively visit competitors and share market insight with HQ ; include studying for promotion, pricing, product display, stock control and stock management

· Actively recruit and maintaining relationship with retail and B2B customers through social media, customer visit and referral

· Ensure pricing on the product labels are correct

· Track sales performance and prepare report for management periodically

Talent Acquisition & Management

· Ensure sufficient manpower for outlet by working actively alongside with HR on recruitment

· Maintaining an effective orientation and training program for new staff to adapt and grow in their job role, while constantly re-train old staff as to sustain specific standard of service required

· Ensure all the employees outlet comply to the Company operating policies and procedures

· Train, develop our team member to be good in selling products and providing solutions to all customers

Stock /Inventory Management

· Keep up to date with product information

· Responsible in replenish stock to ensure sufficient levels of stocks in outlet

· Maintain optimal stock level ; by ensuring no out of stock or overstock

Customer Service

· Ensure high levels of customer satisfaction through excellent services; mastering product knowledge; actively involved in handling customers’ enquiries, complaints and issues

· Able to provide solution to customer

Ad-Hoc Task

· Participate in any ad-hoc projects/tasks as assigned by the management

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Retail Executive? Do you have customer service experience? Have you worked in a role where you were responsible for stock control? Do you have experience with inventory management?

Retail & Consumer Products 101-1,000 employees

About The Company

WE PROVIDE YOU WITH QUALITY PRODUCTS AT COMPETITIVE PRICES.

Bake With Yen specializes in the manufacture, supply & distribution and retail of baking ingredients, premixes, accessories and tools.

We are passionate about what we do, we produce our own baking products under the brand Bake With Yen and in-house brands such as Butteria, Butterich, Cottura, Good Earth and Mama Lena in accordance with the HACCP Based Food Safety System and MeSTI and over 300 of our products are HALAL certified by JAKIM.

At the same time we continuously searching for new and innovative products around the world to bring the best in quality at affordable prices to cater to home baking enthusiasts, professional chefs and food businesses.

Opening its first retail store in 1987 at Taman Tun Dr. Ismail, Kuala Lumpur, Bake With Yen now is the leading baking ingredients retail stores in Malaysia with 89 retail stores in Malaysia and counting.

We also offer baking classes for all skill levels at selected retail stores with the aim to share the latest recipes and baking techniques within the baking-sphere. In addition, we established a dedicated Food Service team in 2018 to meet the ever-growing needs of food and beverage business.

So come in and shop for your baking needs!

About The Company

WE PROVIDE YOU WITH QUALITY PRODUCTS AT COMPETITIVE PRICES.

Bake With Yen specializes in the manufacture, supply & distribution and retail of baking ingredients, premixes, accessories and tools.

We are passionate about what we do, we produce our own baking products under the brand Bake With Yen and in-house brands such as Butteria, Butterich, Cottura, Good Earth and Mama Lena in accordance with the HACCP Based Food Safety System and MeSTI and over 300 of our products are HALAL certified by JAKIM.

At the same time we continuously searching for new and innovative products around the world to bring the best in quality at affordable prices to cater to home baking enthusiasts, professional chefs and food businesses.

Opening its first retail store in 1987 at Taman Tun Dr. Ismail, Kuala Lumpur, Bake With Yen now is the leading baking ingredients retail stores in Malaysia with 89 retail stores in Malaysia and counting.

We also offer baking classes for all skill levels at selected retail stores with the aim to share the latest recipes and baking techniques within the baking-sphere. In addition, we established a dedicated Food Service team in 2018 to meet the ever-growing needs of food and beverage business.

So come in and shop for your baking needs!

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