Store Manager (Ref: 007)

Eternity Recruitment; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

Eternity Recruitment is seeking a Store Manager (Jewelry) to lead operations at a prestigious store in Bukit Jalil, Kuala Lumpur. In this role, you’ll manage all aspects of store performance, from staff management to customer service excellence, ensuring the store meets sales and operational goals. Candidates should possess strong leadership skills, a background in retail management, and a passion for delivering great customer experiences.

Benefits

Competitive salary + performance-based incentives

Annual Bonus

Medical and hospitalization benefits

Contributions to EPF/SOCSO/PCB

Training and development in the jewelry industry

Qualifications

• Proficient in managing daily operations and achieving profitability.
• Strong leadership and team management skills.
• Experience with inventory and sales reporting.

Responsibilities

• Oversee daily shop operations, ensuring smooth sales floor performance.
• Manage staff duties, including hiring and training.
• Monitor inventory and enforce security measures.

Skills

Leadership

Retail Management

Customer Service

Analytical Skills

Communication

Education

Bachelor's degree in Business, Management, or related field

Tools

POS systems

Inventory systems

Job description

Working Location: Bukit Jalil, Pavillion

Working Days: Mon to Sun, 5 days a week (off days on weekdays, shift schedule)

Salary Range: RM6,000 to RM9,000

Position Overview:

We are seeking a dedicated Store Manager (Jewelry) to oversee daily store operations and lead the team to success. This role is ideal for individuals with strong leadership and retail management skills who are passionate about delivering excellent customer service.

Job Description:

1. Manage daily shop operations, including opening and closing routines.
2. Ensure smooth sales floor operations and drive store profitability.
3. Handle staff duties: hiring, training, scheduling, performance management, and terminations.
4. Monitor and control inventory, including stock levels, seasonal changes, and promotions.
5. Maintain a clean, presentable, and safe store environment.
6. Enforce customer service standards and handle customer complaints.
7. Oversee security and loss prevention strategies, including audits and damage control.
8. Manage the store budget, sales targets, and payroll according to company policies.
9. Prepare and analyze financial and sales reports.

Requirements:

• Bachelor's degree in Business, Management, Marketing, or related field.
• Strong leadership and coaching skills.
• Good understanding of sales strategies and customer engagement.
• Proficient in POS and inventory systems like ERP, NetSuite, Epos Now, or Lightspeed Retail.
• Creative with visual merchandising and maintaining store appearance.
• Excellent communication, problem-solving, and decision-making skills.
• Strong numerical and analytical abilities for budgeting and financial reports.
• Willing to relocate if required.
• Work schedule: 5 days a week, 9 hours per day (retail shift schedule), off day on weekday.
• Competitive salary + performance-based incentives.
• Annual Bonus, Leave, Medical, and Hospitalization benefits.
• Contributions to EPF/SOCSO/PCB.
• Training and development in the jewelry industry.
• Supportive and friendly working environment.

Position: Store Manager (Tea House)

Company Industry: Tea House

Working Days: Mon to Sun, 6 days a week (off day on weekday)

Salary Range: RM4,000 - RM6,000++

Position Overview:

We are looking for a Store Manager (Tea House) to lead daily operations, manage the team, and ensure excellent customer service. Ideal for someone passionate about tea culture, with a flair for working with people and driving sales.

Job Description:

1. Oversee daily tea house operations for smooth service.
2. Maintain cleanliness, hygiene, and safety standards.
3. Handle customer feedback and resolve complaints.
4. Recruit, train, and lead staff.
5. Arrange staff schedules and motivate the team.
6. Monitor sales performance and meet targets.
7. Manage inventory, control costs, and reduce waste.
8. Handle cash transactions and basic bookkeeping.

Requirements:

• Minimum SPM, Diploma/Degree in Business or related field (advantage).
• At least 2 years’ experience in retail or F&B (tea house experience a plus).
• Good communication and team management skills.
• Basic knowledge of inventory and finance.
• Ability to work independently and under pressure.
• Passion for tea culture and customer service.
• Fluent in Mandarin (reading, writing, speaking).
• Work schedule: 6 days/week, 10am–10pm, off day on weekday.
• Staff discounts, performance bonuses, and fixed transportation allowance.
• Opportunity for training in China.