Store Manager Penang (Jewellery)

Amee Philips Sdn Bhd; George Town; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player in luxury jewellery seeks a visionary Store Manager to elevate boutique operations and client relationships. This role demands a leader who can inspire a dedicated team, ensuring exceptional service and driving sales performance. With a focus on luxury experiences, the Store Manager will oversee inventory, visual merchandising, and client engagement strategies. If you have a passion for luxury retail and a track record of success, this is your opportunity to shine in a prestigious environment.

Benefits

Attractive remuneration package

Benefits package

Professional development opportunities

Qualifications

• 5+ years in luxury retail management with proven sales success.
• Strong leadership and people management skills essential.

Responsibilities

• Lead and inspire a high-performing team to achieve sales targets.
• Deliver exceptional client experiences through personalization.

Skills

Leadership

Customer Service

Sales Strategy

Team Development

Client Relationship Management

Job description

Amee Philips is a name synonymous with luxury jewellery, known for transforming the world’s rarest gemstones into bold, timeless designs. With a strong reputation for exceptional craftsmanship and unparalleled client service, we aim to create extraordinary experiences for our high-net-worth clientele across Southeast Asia. We are looking for a dedicated and visionary Store Manager to lead our store operations, inspire a high-performing team, and strengthen our relationships with clients.

Key Responsibilities:

1. Leadership and Team Development:
   • Lead, mentor, and inspire a team to deliver exceptional client service and consistently achieve sales targets.
   • Recruit, onboard, and develop a high-performing team through structured training, coaching, and feedback.
   • Foster a collaborative and respectful work environment, ensuring every team member feels valued and supported.
   • Cultivate a strong sense of purpose by clearly communicating the brand's vision, strategy, and goals.
   • Oversee boutique operations, ensuring a seamless and efficient workflow.
   • Maintain the boutique’s appearance, ensuring all displays meet Amee Philips’ luxury standards.
   • Manage inventory, compliance, and vendor partnerships to optimize operational efficiency.
   • Drive a culture of continuous improvement by identifying bottlenecks and implementing solutions to enhance client experiences.
   • Take charge of visual merchandising, ensuring displays are engaging and regularly refreshed to highlight new collections.
   • Maintain in-store aesthetics that align with Amee Philips' luxury identity and captivate client interest.
2. Customer Experience and Client Development:
   • Deliver an unparalleled luxury shopping experience, focusing on personalisation and attention to detail.
   • Build and maintain strong relationships with high-net-worth clients, ensuring their needs are met with discretion and professionalism.
   • Implement client development plans, including follow-ups and tailored VIP services, to foster long-term relationships.
   • Leverage clienteling tools to enhance the customer database and deepen connections.
   • Develop strategies to engage high-net-worth individuals, leveraging relationships with VIPs, influencers, and centres of influence.
   • Curate bespoke events and private viewings to create memorable experiences for clients.
   • Resolve client concerns with empathy and discretion, turning challenges into opportunities to exceed expectations.
3. Commercial Performance:
   • Develop and execute sales strategies to meet and exceed boutique KPIs.
   • Analyze market trends and identify opportunities to improve boutique performance.
   • Promote key product categories through strategic action plans to maximize visibility and sales.
   • Monitor and report on performance metrics, providing insights and actionable recommendations.
   • Collaborate with marketing to drive foot traffic and client engagement through events and campaigns.
   • Support marketing initiatives, including luxury events, seasonal campaigns, and collaborations.
   • Participate in planning and executing exclusive client events, fostering relationships that promote loyalty.
4. Brand Representation:
   • Represent Amee Philips with professionalism and integrity, embodying the brand’s values.
   • Ensure the boutique maintains the highest standards of luxury and reflects the brand’s commitment to excellence.

Requirements:

• Minimum 5 years of experience as a Boutique Manager or similar role within the luxury retail industry.
• Strong leadership, people management, and customer service skills.
• Proven track record of achieving sales targets and driving revenue growth.
• Exceptional leadership abilities to mentor and motivate a team of at least 5 staff members.
• Deep knowledge of the luxury market, current trends, and products.
• Excellent communication and presentation skills.

Attractive remuneration & benefits package awaits the right candidate.

Apply now with an updated CV and photograph. Only shortlisted candidates will be contacted for interviews.