Store Manager (Pavilion KL)

Under Armour; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading sports apparel brand in Kuala Lumpur is seeking an experienced Store Manager to oversee store operations, lead a sales team, and drive performance in achieving profitability targets. Candidates should have at least 5 years of retail management experience and strong leadership skills, along with a commitment to maintaining brand standards. This role involves merchandising excellence and delivering a unique customer experience.

Qualifications

• 5+ years of experience in retail store management, ideally with an international brand.
• Strong understanding of store operations including risk management and safety.
• Ability to build cohesive teams and work a flexible schedule.

Responsibilities

• Direct merchandise handling and oversee daily operational procedures.
• Manage payroll and maximize productivity to achieve sales targets.
• Train and develop the team to drive business performance.

Skills

Retail management experience

Visual merchandising

Team leadership

Sales-oriented

Communication skills

Time management

Education

SPM/STPM/Diploma

Tools

Retail POS systems

Job description

Overview

The Store Manager acts as the "Business Owner" of the store and is responsible for merchandising, financial management, sales staff supervision, and overall store leadership. This role leads a team of teammates in achieving sales and profitability targets. The Store Manager maintains operational and merchandising excellence to deliver a customer experience unique to Under Armour.

Establish and execute a strategic plan to achieve planned sales and key performance indicators. Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results. Drive performance through consumer service, human resources, inventory control, and store appearance.

Brand image & Customer Experience

Act as the leader on duty and consistently models the brand’s service standards and selling behaviors. Build loyalty through in-store experience, using data capture, endless aisle, and other omni-channel solutions.

Responsibilities

• Directs the handling of merchandise, shipment receipt, processing, floor sets, markdown, and replenishment.
• Oversee and ensure efficiency of all daily operational procedures.
• Complete store audit compliance and shrink results aligning with loss prevention standards.
• Manage payroll and schedule adjustments maximizing productivity to achieve payroll and sales targets.
• Lead visual directives including planning, scheduling, and executing within allotted timeframe.
• Lead day to day store merchandising by ensuring that the store team understands and maintains Under Armour brand standards and sell-through adjustments are held true to the Floor Set overview.
• Perform “level-sets” and ensure the store is replenished by pushing all goods to the floor.
• Maintain an Under Armour safe environment of neat, clean, and organized sales floor, cash wrap and fitting room.
• Motivate and inspire the team through Under Armour’s Core Competencies and I WILL behaviors.
• Communicate expectations for achieving brand, performance, and behavior standards.
• Build relationships with teammates, peers, and supervisors to lead positive change.
• Effectively communicate with the management team to align and help drive business strategy.
• Proactively seek personal learning and development opportunities to build leadership skill set.
• Train and develop the team on business acumen to drive business performance.
• Recruit, hire, develop, and retain high performing teammates.
• Develop succession plans creating career paths for teammates including encouraging internal opportunities.
• Collaborate with the Senior Store Manager/Retail Area Manager to resolve teammate challenges.
• Provide performance insights to teammates through ongoing feedback and formal reviews.
• Manage store census, seasonal hiring and turnover, network, recruit, and interview based on assessments.
• Drive teammate engagement by recognizing and rewarding teammates for their outstanding performance.

Qualifications

• Candidate must possess at least a SPM/STPM/Diploma in any field;
• 5+ years of experience in retail store management; ideally in premium international brand or sports retail;
• Strong understanding of store operations, including visual merchandising, stock room, risk management & safety
• Sales-oriented and good communication skill;
• Good working attitude, responsibility and punctuality;
• Ability to build cohesive teams
• Advanced interpersonal skills and robust time management skills
• Ability to multi-task in a fast paced environment.
• Familiarity with various retail POS register systems
• Ability to be part of a team, set challenging standards, develop strong partnerships, and lead others to action.
• Ability to work a flexible schedule to meet the needs of the business, including public holidays and weekends.
• Able to communicate in local dialects will be an advantage