Store Manager, KL (New Store Opening)

Aesop; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

Aesop, un leader mondial dans les soins de la peau, recherche un Store Manager enthousiaste pour son nouveau magasin à Kuala Lumpur. Ce rôle essentiel consiste à engager, motiver et guider une équipe dédiée à la création d'expériences clients distinctives tout en menant des initiatives de performance. Le Store Manager devra aussi gérer les opérations quotidiennes, y compris le budget et le marketing, tout en favorisant un environnement de travail inclusif et sécurisé.

Benefits

Congés annuels compétitifs

Couverture médicale et assurances

Remises sur les produits

Allocations de produits gratuits

Opportunités de bonus

Qualifications

• Expérience de gestion dans un environnement de service à la clientèle.
• Historique de leadership et de coaching d'équipe.
• Connaissances en soins de la peau et convivialité pédagogique.

Responsibilities

• Motiver et développer l'équipe pour créer des expériences client mémorables.
• Gérer le budget, marketing spécifique au magasin, et développer la clientèle.
• Chorégraphier les activités quotidiennes d'une équipe de consultants.

Skills

Gestion

Vente

Leadership

Communication

Résolution de problèmes

Merchandising

Tools

Microsoft Office

Job description

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Role purpose

As a Store Manager, you embody our desire to engage, listen and guide customers to products that are relevant to them. Through passionate and focused leadership, you will motivate and develop your team to create memorable, inclusive customer experiences that drive overall store performance.

Working full-time on-site, including some weekend work, you will be responsible for budgeting, store-specific marketing, and building the store’s client base, as well as choreographing the daily activities of a team of Retail Consultants. The successful candidate will be a skilled professional, able to bring diligence, passion, and an unwavering commitment to excellence to this role.

What we are looking for

• Management experience within a customer service environment
• Proven track record of effective selling skills and ability to drive commercial outcomes
• History of successfully leading and coaching a team, creating an inclusive and psychologically safe work environment
• Demonstrated ability to utilise empathy to manage interpersonal relationships
• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
• Strong communication, problem-solving, commercial acumen and merchandising skills
• Working knowledge of skin care and the skin care industry (advantageous)
• Knowledge of hair care, body care, fragrance and home categories (advantageous)
• Computer literacy, including strong familiarity with the Microsoft Office suite

This position operates on an on-site pattern at our upcoming new store in the KL city centre.

What’s on offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives, and encouraging deep connections with the local community through the Aesop Foundation, volunteering, and matched giving programs. Employee benefits include:

• Competitive annual leave entitlements, medical and insurance coverage
• Generous product discount allowance and complimentary product allocation
• Bonus opportunities based on personal and business performance

Aesop is committed to attracting, developing, and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We believe that diversity, inclusion, and belonging are vital to our success. We actively encourage everyone to consider joining our journey.

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