Store Manager, IOI City Mall

Crocs; Putrajaya; On-site; MYR 60,000 - 120,000; Full time

Job summary

Crocs, Inc. in Malaysia is seeking a Store Manager to lead daily operations, drive sales, consumer service, and the visual presentation of the store.

You will mentor the team, manage stock flow, replenishment, pricing, and loyalty programs, while upholding Crocs values and fostering an inclusive, high-performing work environment. You’ll coordinate, delegate, and meet store deadlines, support cross-department learning, ensure POS system proficiency, and maintain cleanliness and recovery

Qualifications

• Minimum 5 years of total retail experience; preferably with previous Store Manager experience.
• Demonstrated leadership abilities and a passion for challenging, empowering, and driving team results.
• Professional working proficiency in English; additional languages are a plus.

Responsibilities

• Deliver outstanding service to consumers using the C.H.A.R.M service model.
• Leads the store team in surpassing performance metrics including sales, consumer service and charms.
• Apply analytical thinking and company reporting to find opportunities within store, empowering the team to make strategic decisions.
• Lead visual presentation, product flow, replenishment, and operational standards throughout the store.
• Build Foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent.
• Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities.
• Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs values.
• Learn and assist in various departments including consumer service, product knowledge, visual presentation, and stock room management.
• Support team members in daily execution of retail operations i.e., POS system management and stock replenishment, pricing and markdown processes, promote loyalty programs, maintain cleanliness and recovery standards.

Skills

Leadership

Team leadership

Communication

English proficiency

Customer service

Flexibility

POS system

Education

STPM / A Level / Diploma / Advanced Diploma or above

Tools

Microsoft Word

PowerPoint

Excel

Email

Retail POS system

Job description

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At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M service model
• Leads the store team in surpassing performance metrics including sales, consumer service and charms
• Apply analytical thinking & company reporting to find opportunities within store, empowering the team to make strategic decisions
• Lead visual presentation, product flow, replenishment, and operational standards throughout the store
• Build Foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent
• Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities
• Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values
• Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards etc.
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• Possess at least STPM / A Level / Diploma / Advanced Diploma or above preferred
• Minimum 5 years of total retail experience; preferably with previous Store Manager experience.
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
• Professional working proficiency in English, proficiency of other language(s) will be an advantage
• Proven communication skills (written and verbal) to successfully connect with store team, operations managers, District Managers & corporate partners
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Intermediate computer proficiency in Microsoft Word, PowerPoint, Excel and Email and able to operate retail Point of Sale system
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
• Desire to succeed in a high growth, fast-paced retail environment

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.