Store Manager | Full Time | IOI Puchong

Lovisa Holdings Limited; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Benefits offered by this job

Global opportunities

Jewellery discounts

Training & skills development

Supportive team culture

Job summary

Lovisa Holdings Limited is seeking a Store Manager to lead a dynamic team in a fast-paced jewellery retail environment. You will drive sales, deliver outstanding service, and ensure the store reflects Lovisa’s stylish, on-trend image.

You will coach staff, manage day-to-day operations, and maintain visual merchandising while keeping the customer at the center of everything we do. Join a global brand and grow with us.

Qualifications

• Strong customer service mindset with the ability to upsell and cross-sell.
• Proven track record of leading a sales team to meet targets.
• Ability to motivate and coach staff to deliver exceptional service.
• Good understanding of fashion trends and how to apply them to merchandising.

Responsibilities

• Inspire and coach your team to deliver exceptional customer experiences that reflect our brand values.
• Drive store performance by achieving sales targets and KPIs while keeping the store atmosphere fun and energetic.
• Lead day-to-day operations and ensure stock is presented and managed–on-brand and on-point.
• Champion Lovisa’s culture commitments and foster a strong team connection.
• Provide ongoing development and training to elevate your team's skills and confidence.
• Maintain visual excellence with engaging merchandising that showcases the latest jewellery trends.

Skills

Customer service

Sales leadership

Team management

Fashion retail knowledge

Job description

Ready to dive into the world of super stylish jewellery that doesn’t break the bank? Lovisa is the ultimate go-to destination for trendy, affordable jewellery, and we’re growing fast – and we want YOU to be part of it! If you’re passionate about fashion, love the idea of working in a fun, high-energy team, and want to develop your skills while helping others shine, this is your dream job.

Why Lovisa?

We’re all about diversity, creativity, and building a team that represents the world around us. Whether you're from across the street or across the globe, we celebrate your uniqueness and know it’s what makes our team so awesome.

What’s In It for You:

• Endless Growth: We’re constantly expanding (hello, global opportunities!), and we want you to grow with us! Whether it’s leveling up within your local store or taking on an international role, the possibilities are endless.
• Fashion Perks: Get discounts on our fabulous jewellery, plus access to global competitions with amazing prizes – because we love rewarding our team.
• Training & Skills: Not only will you get hands‑on experience in retail, but we’ll train you to become an expert in everything from customer service to piercing (yep, we teach you how to do that too!).
• A Team That Gets It: Work with a group of fun, energetic people who love what they do and always have each other's backs. Your team is your support system, and together, you'll crush it!

Your Role:

As a Store Manager, you’ll be responsible for leading and developing your team, delivering sales results, and creating a vibrant, customer-focused environment.

Key Responsibilities:

• Inspire and coach your team to deliver exceptional customer experiences that reflect our brand values.
• Drive store performance by achieving sales targets and KPIs while keeping the store atmosphere fun and energetic.
• Lead day‑to‑day operations and ensure stock is beautifully presented and well‑managed – always on‑brand and on‑point.
• Champion Lovisa’s 10 + 1 Culture Commitments and foster a strong team connection.
• Provide ongoing development and training to elevate your team's skills and confidence.
• Maintain visual excellence with engaging merchandising that showcases the latest jewellery trends and captures customer attention.

What We’re Looking For:

If you're obsessed with fashion and love helping others express their unique style, then we’re all in! We want someone who thrives in fast-paced environments, enjoys delivering amazing customer experiences, and is ready to bring that positive, can‑do energy every day.

• You get excited about helping people find the perfect piece of jewelry to level up their look. You’re on top of the trends and always ready to style up any outfit.
• You’ve got that hustle – you’re proactive, motivated, and always find a way to get things done. You bring the energy.
• You love being part of a squad that’s always supporting each other and working together to hit goals (and have fun while doing it!).
• You know that delivering an incredible customer experience is EVERYTHING. Every customer is unique, and you’re ready to help them shine!

Ready to join a global brand that’s growing fast and all about making the world a more stylish place?