Store Manager/ Assistant Manager / Supervisor (Klang Valley)

JD Sports; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join JD Sports as an Assistant Store Manager in Kuala Lumpur, leading a dedicated team to drive sales and enhance customer satisfaction. With responsibilities in sales management, training, and high-standard operations, you will represent a leading company in sports fashion retail. Experience in retail and strong customer service skills are essential for success in this dynamic role.

Benefits

Medical benefits

Group Insurance

Staff Purchase

Positive working environment

Qualifications

• Experience as an Assistant Store Manager or similar role.
• Strong understanding of customer service metrics.
• Ability to analyze sales reports and make data-driven decisions.

Responsibilities

• Manage store team to drive sales and maximize profitability.
• Provide exceptional customer service and maintain store standards.
• Conduct regular training and development meetings for team members.

Skills

Customer Service

Sales Analysis

Team Leadership

Job description

Add expected salary to your profile for insights.

Managing the store team, you will focus on driving sales and maximizing store profitability, while providing industry-leading service on the high street. You will continue to exceed your store's KPIs and maintain the company standards while following company guidelines. Most importantly, you will represent the business in the most professional manner.

Customer Service

Maintain customer retention by providing first-class service.

Deal with inquiries and complaints and resolve the issue/request.

Drive consistency within your internal teams to achieve the highest service levels.

Have a strong understanding of the Customer Service measuring program - Observation Checklist.

Ensure that targets are achieved and, where possible, exceeded.

Analyse Oracle reports - Wall Sales Report, Branch Review Report, Top Sales Report, etc., to assist you in making key sales decisions.

Manage in-store devices to capitalize on a wider range of products.

Confident use of the Trade Review Report to analyze Footfall, Average Transaction Value, and conversion, applying this to the store environment.

Following a weekly brief, ensure that this is applied to your store and maintain high visual standards.

Attract, engage, and motivate customers to make purchases in-store by using the latest visual techniques.

Ensure all new products and advertised products are visible and in the correct locations.

Ensure mannequins, displays, and windows are updated in accordance with Visual Merchandising guidelines.

Training & Development

Develop existing team members and encourage progression within the company.

Hold regular training meetings within the store to ensure the team maintains high standards.

Keep track of internal progression, ensuring all personnel complete the relevant E-Assessments.

What you will have?

Medical benefits

Group Insurance

Staff Purchase

Positive working environment

Unlock job insights

Salary match, Number of applicants, Skills match.

Your application will include the following questions:

• How many years' experience do you have as an assistant store manager?
• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• Do you have experience in a sales role?
• What's your expected monthly basic salary?
• Do you have customer service experience?
• Which of the following languages are you fluent in?
• What's your preferred work type?

Retail & Consumer Products, 101-1,000 employees.

With over 30 years of experience in sports fashion retail, JD Sports distributes the latest and best street style sports fashion brands to the globe. Among the familiar brands are Adidas Originals, Nike, Converse, Lacoste, Filla, Timberland, EA7, The North Face, Supply and Demand, and Asics. Additionally, JD Sports also distributes exclusive sneakers designed by leading designers that are supplied and sold only via JD. JD Sports' deep experience and understanding of sneakers have earned the company the reputation as 'King Of Trainers'. JD Sports also carries an extensive range of sports and street style clothing for all ages, men, women, or children. Founded in 1981 and headquartered in Bury, United Kingdom, the company currently operates over 800 stores worldwide.

What can I earn as an Assistant Store Manager?