Store Manager/ Assistant Manager (Sunway Carnival Mall)

JD Sports SEA; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company is seeking a Junior Management team member to provide managerial support and uphold customer service standards. Responsibilities include overseeing staff, managing customer interactions, and driving sales. Ideal candidates will have a passion for retail, excellent customer service, and communication skills, particularly in English and Chinese.

Qualifications

• Passion in retail business.
• Good customer service skills.
• Good communication skills, English and Chinese are advantageous.
• Confident and outgoing.
• Sales driven.

Responsibilities

• Provide managerial support to maintain customer service levels.
• Deal with customer complaints and ensure service standards.
• Assist with training and development of staff.

Skills

Customer Service

Communication

Sales Driven

Retail Passion

Job description

Role Overview

Being part of the store’s Junior Management team you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore you will deal with certain managerial processes on a daily basis as instructed by Store Management.

Customer Service

• Provide customers with excellent levels of Customer service.
• Deal with customer complaints and enquires, providing the best possible outcome.
• Ensure the personal appearance of sales staff is in line with company guidelines.
• Have an understanding of the Customer Service measuring programme- Observation Checklist

Sales

• Ensure that targets are achieved and, where possible, exceeded.
• Monitor staff service levels in order to maximise store sales.
• Utilise in store devices- Kiosk, making sure that the customer is offered the whole product range
• Use reports to assist you in product placement of key selling lines, i.e. Top Sales Report, Wall Sales Report, Branch Trade Review Report

Training & Development

• Encourage personal progression throughout your store
• Provide assistance with the induction and training of new starters.
• Assist with the development of existing staff, ensuring that personnel complete the relevant assessments.

What we are looking for in you are:

• Passion in retail business
• Good Customer Service
• Good Communication Skills - able to speak in English and Chinese (good to have)
• Confident and outgoing
• Sales driven

You may also explore and apply for additional positions via the following link

https://forms.gle/SFZMd7yJfE6k7L3b8