Store Manager/ Assistant Manager (Ipoh Parade)

JD Sports SEA; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail store is seeking a Store Manager to oversee daily operations, drive sales, and enhance customer experiences. The ideal candidate will demonstrate strong leadership while ensuring exceptional service standards and staff development. This role offers a positive working environment and numerous opportunities for career advancement.

Benefits

Medical benefits

Group insurance

Competitive commission scheme

Staff purchase privileges

Positive working environment

Opportunities for career advancement

Qualifications

• Ability to maintain high customer service levels.
• Experience in driving sales and achieving targets.
• Skills in visual merchandising and team development.

Responsibilities

• Lead the store team, focusing on driving sales and profitability.
• Maintain customer retention through exceptional service.
• Implement visual merchandising to maximize product visibility.

Skills

Customer Service

Sales Strategy

Team Development

Visual Merchandising

Job description

In 2016, JD Sports expanded into the Malaysia market, and you can now find us across South East Asia. We combine the best of physical and digital retail to give a compelling consumer proposition, with JD operating over 900 stores across 21 territories worldwide. Established in 1981 with a single store in the North West of England, JD Sports is a leading sports fashion multi-channel retailer of branded sports and casual wear. We proudly offer customers the latest products from globally recognized brands such as Nike, adidas, Puma, and The North Face, along with strong private labels like Pink Soda and Supply & Demand.

We inspire our people to reach higher levels of performance. To achieve these standards, we recruit only the best! All our colleagues are highly skilled, self-motivated, and constantly pursue perfection. Opportunities for progression arise quickly for those with the right qualities and ambition. We encourage our people to improve our business by challenging how we merchandise, sell, and manage operations, being creative and forward-thinking by suggesting alternative solutions.

Our team members from all levels collaborate to solve problems and seize opportunities. Our people are at the core of JD Sports and everything we do. Could you be the next to join the King of Trainers?

Job Description

As a Store Manager, you will lead the store team, focusing on driving sales and maximizing profitability while delivering industry-leading service on the high street. You will aim to exceed your store's KPIs and uphold company standards, representing the business professionally.

Customer Service

• Maintain customer retention through first-class service.
• Handle inquiries and complaints, resolving issues promptly.
• Drive consistency within your team to achieve high service levels.
• Understand and utilize the Customer Service Measurement Program, including Observation Checklists.

Sales

• Achieve and exceed sales targets.
• Use Oracle reports such as Wall Sales, Branch Review, and Top Sales to inform sales strategies.
• Manage in-store devices to promote a wider range of products.
• Analyze footfall, transaction value, and conversion rates using the Trade Review Report, applying insights to improve store performance.

Visual Merchandising

• Implement weekly visual merchandising briefs to maintain high standards.
• Use visual techniques to attract and motivate customers.
• Ensure new and advertised products are well-placed and visible.
• Update mannequins, displays, and windows according to guidelines.

Training & Development

• Develop team members and promote internal growth.
• Conduct regular training sessions to maintain high standards.
• Track internal progression and ensure completion of relevant assessments.

What You Will Have

• 5-day working week
• Medical benefits
• Group insurance
• Competitive commission scheme
• Staff purchase privileges
• Positive working environment
• Opportunities for career advancement