Store Manager/ Assistant Manager (Ipoh Parade)

JD Sports SEA; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a leading sports retailer as part of the Junior Management team, providing managerial support to enhance customer service and sales. You will supervise staff, handle customer inquiries, and drive performance while fostering staff development in a dynamic retail environment.

Qualifications

• Passion in retail business.
• Confident and outgoing personality.
• Ability to speak in English and Chinese (good to have).

Responsibilities

• Provide excellent customer service and deal with complaints.
• Ensure targets are achieved and monitor staff service levels.
• Assist in training and developing new and existing staff.

Skills

Good Customer Service

Communication Skills

Sales driven

Job description

Role Overview

Being part of the store’s Junior Management team you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore you will deal with certain managerial processes on a daily basis as instructed by Store Management.

Customer Service

• Provide customers with excellent levels of Customer service.
• Deal with customer complaints and enquires, providing the best possible outcome.
• Ensure the personal appearance of sales staff is in line with company guidelines.
• Have an understanding of the Customer Service measuring programme- Observation Checklist

Sales

• Ensure that targets are achieved and, where possible, exceeded.
• Monitor staff service levels in order to maximise store sales.
• Utilise in store devices- Kiosk, making sure that the customer is offered the whole product range
• Use reports to assist you in product placement of key selling lines, i.e. Top Sales Report, Wall Sales Report, Branch Trade Review Report

Training & Development

• Encourage personal progression throughout your store
• Provide assistance with the induction and training of new starters.
• Assist with the development of existing staff, ensuring that personnel complete the relevant assessments.

What we are looking for in you are:

• Passion in retail business
• Good Customer Service
• Good Communication Skills - able to speak in English and Chinese (good to have)
• Confident and outgoing
• Sales driven

You may also explore and apply for additional positions via the following link

https://forms.gle/SFZMd7yJfE6k7L3b8