Store Manager/ Assistant Manager (IOI City Mall)

JD Sports SEA; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

JD Sports SEA seeks an experienced store manager in Kuala Lumpur to drive sales and enhance customer service. You'll lead a team focused on performance, training, and visual merchandising. Our culture promotes continuous improvement and offers opportunities for career advancement in a vibrant retail environment.

Benefits

5-day working week

Medical benefits

Group insurance

Competitive commission scheme

Staff purchase discounts

Positive working environment

Career advancement opportunities

Qualifications

• Ability to maintain customer retention through top-tier service.
• Experience in achieving and surpassing sales targets.
• Capability to train and develop team members effectively.

Responsibilities

• Lead the store team to boost sales and enhance profitability.
• Implement visual merchandising standards and practices.
• Conduct regular training sessions for team development.

Skills

Customer Service

Sales Analysis

Team Development

Job description

In 2016, JD Sports expanded into the Malaysia market, and you can now find us across South East Asia. We combine the best of physical and digital retail to offer a compelling consumer proposition, with JD operating over 900 stores across 21 territories worldwide. Established in 1981 with a single store in the North West of England, JD Sports is a leading sports fashion multi-channel retailer of branded sports and casual wear. We pride ourselves on offering customers the latest products from globally recognized brands such as Nike, adidas, Puma, and The North Face, along with strong private labels like Pink Soda and Supply & Demand.

Our culture inspires our people to reach higher levels of performance. We recruit the best—highly skilled, self-motivated colleagues who pursue excellence. We encourage career progression for those with the right qualities and ambition. Innovation and continuous improvement are at the core of our approach, with colleagues at all levels working together to solve problems and seize opportunities. Our people are central to everything we do—could you be the next to join the King of Trainers?

Job Description

As a store manager, you will lead the store team to drive sales and maximize profitability while providing industry-leading customer service. You will aim to exceed KPIs, uphold company standards, and represent the business professionally.

Customer Service

• Maintain customer retention through first-class service.
• Handle inquiries and complaints effectively.
• Ensure consistency in service quality within your team.
• Understand and utilize the Customer Service Measurement Program (Observation Checklist).

Sales

• Achieve and surpass sales targets.
• Analyze reports such as the Wall Sales Report, Branch Review Report, and Top Sales Report to inform sales strategies.
• Manage in-store devices to promote a wider product range.
• Use the Trade Review Report confidently to analyze footfall, transaction value, and conversion rates, applying insights to improve store performance.

Visual Merchandising

• Implement weekly visual merchandising briefs to maintain standards.
• Attract and motivate customers using the latest visual techniques.
• Ensure new and advertised products are visible and correctly placed.
• Keep mannequins, displays, and windows updated according to guidelines.

Training & Development

• Develop team members and encourage internal progression.
• Conduct regular training sessions to maintain high standards.
• Track internal promotions and ensure completion of relevant assessments.

What We Offer

• 5-day working week
• Medical benefits
• Group insurance
• Competitive commission scheme
• Staff purchase discounts
• Positive working environment
• Career advancement opportunities