Store Manager and Area Manager - 2 Position

Brilliant Foster (M) Sdn. Bhd.; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

Wallace Fried Chicken and Burger is looking for leaders for the positions of Store Manager and Area Manager. As Store Manager, you will directly manage operations and team development at your outlet, ensuring customer satisfaction and financial success. The Area Manager role focuses on overseeing multiple outlets, mentoring Store Managers, and driving overall regional performance with a strategic approach to growth.

Benefits

Opportunities for professional development

Dynamic customer-focused culture

Qualifications

• 1 year management experience in F&B or Retail for Store Manager.
• 3+ years multi-unit management experience for Area Manager.
• Strong business acumen and P&L management skills required.

Responsibilities

• Oversee daily outlet operations and ensure adherence to quality standards.
• Mentor and develop Store Managers across multiple locations.
• Drive profitability and sales growth through strategic planning.

Skills

Leadership

Team Building

Customer Service

Operational Excellence

Sales Growth

Tools

F&B management software

POS systems

Job description

Store Manager and Area Manager - 2 Position

Are you a results-driven leader with a passion for the F&B industry and a knack for inspiring teams? Do you thrive in a fast-paced environment and love creating exceptional customer experiences? If so, Wallace Fried Chicken and Burger is looking for you!

About the Role

As a Store Manager, you are the heart and soul of your Wallace Fried Chicken and Burger outlet. You will be fully responsible for the day-to-day operations, financial performance, team development, and customer satisfaction. Your leadership will ensure our customers consistently enjoy high-quality food and service, making your outlet a local favorite.

Key Responsibilities

Operational Excellence: Oversee all daily outlet operations, ensuring adherence to Wallace's high standards for food quality, hygiene, and efficiency.

Sales & Profitability: Drive sales growth, manage costs (food, labor, utilities), and implement strategies to achieve and exceed profitability targets.

Team Leadership & Development: Recruit, train, mentor, schedule, and motivate a high-performing team of crew members and supervisors. Foster a positive, collaborative, and productive work environment.

Customer Experience: Ensure consistent delivery of outstanding customer service, actively manage customer feedback, and resolve issues promptly and professionally.

Inventory & Quality Control: Manage inventory levels, conduct accurate stock takes, minimize waste, and ensure strict adherence to food safety and product quality standards.

Compliance: Ensure full compliance with all company policies, operational procedures, and relevant Malaysian F&B laws and regulations.

Reporting: Prepare and analyze daily, weekly, and monthly sales, operational, and financial reports, providing insights to drive improvements.

What We're Looking For

1 years of proven management experience in the Food & Beverage, Fast Food, or Retail industry.

Demonstrated strong leadership, team-building, and communication skills.

Solid understanding of F&B operations, including food safety, inventory management, and cost control.

Results-oriented with a track record of achieving sales and operational targets.

Ability to thrive in a high-volume, fast-paced environment and handle pressure effectively.

Strong customer service orientation and a commitment to maintaining brand standards.

Proficiency in POS systems and basic computer skills.

Willingness to work flexible hours, including evenings, weekends, and public holidays.

Area Manager:

Are you an accomplished multi-unit leader with a strategic mindset and a passion for driving operational excellence across a region? Do you excel at mentoring managers, optimizing performance, and scaling success in the F&B industry? If you're ready to make a significant impact across multiple locations for a beloved brand, then Wallace Fried Chicken and Burger is calling you!

About the Role

As an Area Manager, you will be the strategic backbone for a designated group of Wallace Fried Chicken and Burger outlets. You'll be responsible for the overall operational and financial performance of your area, guiding and developing Store Managers, ensuring brand consistency, and identifying opportunities for continuous improvement and expansion. Your leadership will directly contribute to the company's regional profitability and market presence.

Key Responsibilities

Multi-Unit Oversight: Manage the overall operations, financial performance, and compliance for a cluster of Wallace Fried Chicken and Burger outlets within a defined area.

Performance & Profitability: Analyze area-wide sales data, P&L statements, and operational KPIs to identify trends, implement corrective actions, and drive significant revenue growth and profitability.

Leadership & Development: Mentor, coach, and develop Store Managers and their teams. Conduct regular performance reviews, identify training needs, and foster strong leadership skills across your area.

Operational Standards: Ensure all outlets consistently adhere to Wallace Fried Chicken and Burger's strict operational standards, food quality, hygiene, and customer service protocols.

Strategic Planning: Collaborate with senior management to develop and execute regional business plans, sales targets, and marketing initiatives.

Problem Solving: Proactively identify operational challenges within your area and implement effective solutions to maintain efficiency and customer satisfaction.

Inventory & Cost Control: Monitor and guide managers on effective inventory management, labor scheduling, and other cost control measures across all outlets in your area.

Compliance & Audits: Ensure all outlets comply with company policies, health and safety regulations, and relevant Malaysian F&B laws. Conduct regular store visits and operational audits.

Communication: Act as a key liaison between corporate management and outlet teams, ensuring effective communication of strategies, targets, and feedback.

What We're Looking For

3+ years of progressive experience in multi-unit management within the F&B, Fast Food (QSR), or Retail industry, with a proven track record of success.

Demonstrated exceptional leadership, coaching, and team-building skills, with experience managing other managers.

Strong business acumen with solid P&L management experience and the ability to analyze complex data to drive strategic decisions.

In-depth understanding of F&B operations, supply chain, quality control, and customer service best practices.

Excellent communication, negotiation, and interpersonal skills, capable of influencing and motivating at all levels.

Highly organized, proactive, and able to manage multiple priorities effectively across different locations.

Proficiency in F&B management software, POS systems, and Microsoft Office Suite.

Possession of a valid driver's license and willingness to travel extensively within the assigned area.

Why Join Wallace Fried Chicken & Burger?

High Impact Role: Directly influence the growth and success of a significant portion of our business.

Strategic Leadership: Play a key role in regional planning and execution for a beloved brand.

Significant Growth: Be part of a company that is rapidly expanding its footprint across Malaysia.

Professional Development: Opportunities for continuous learning and career advancement to senior leadership roles.

Dynamic Culture: Work within a supportive, energetic, and customer-focused management team.

Ready to Lead an Area of Excellence?

If you are an experienced and strategic leader ready to take on the challenge of managing multiple outlets for Wallace Fried Chicken and Burger, we invite you to apply! Submit your comprehensive resume and a compelling cover letter detailing your multi-unit management achievements and your vision for driving success in this role.

Apply Now!

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a store manager? Which of the following Microsoft Office products are you experienced with? Which of the following languages are you fluent in? How many years' experience do you have as an Area Manager? How many years' experience do you have as an assistant store manager?

What can I earn as a Retail Store Manager