Store Manager

Valiram; Sepang; On-site; MYR 200,000 - 250,000; Full time

Job summary

Valiram is seeking a Store Manager for the Candy Party store at KLIA, Sepang. The ideal candidate will lead the store team to meet sales targets, ensure customer satisfaction, and maintain high service and inventory standards. With training and development opportunities, this position offers personal growth in a vibrant retail environment.

Benefits

Staff discount up to 30%

Comprehensive benefits package

Online training platform

Qualifications

• Proven experience in retail management.
• Strong communication and leadership skills.
• Ability to achieve sales targets.

Responsibilities

• Lead the store team to achieve both personal and store sales targets.
• Ensure compliance with SOPs and company policies.
• Drive excellence in visuals and service standards.

Skills

Customer Service

Sales Strategy

Team Leadership

Inventory Management

Education

Bachelor's Degree

Job description

[Brand & Location of Vacancy: Candy Party: KLIA, Sepang]

About Valiram

Valiram is a retail company founded in 1935. The company has expanded to become a global retail industry with 520+ locations in 10 different countries. By 2027, we will be more than doubling our size to 1200 stores, with expected 5,500+ employees under Valiram Group. Learn more about us at www.valiram.com

Valiram Brands:

• Beauty (Victoria’s Secret, Bath & Body Works, Rituals, Molton Brown)
• Fashion (Michael Kors, Steve Madden, Tory Burch, Chloe, MLB Korea, Charles & Keith, Pedro etc)
• Accessories (Swarovski, Mont Blanc)
• Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi, Ion Gizmos)
• F&B (Bacha Coffee, Quivo, Godiva, TWG Tea, Laderach, Candy Party)
• Watches (Swiss Watch Gallery, Tudor, Rolex, Cartier, Tissot, Zenith, Bell & Ross, Breitling, Blancpain, Omega)

Summary of the role:

• Lead the store team to achieve both personal and store sales targets.
• Deliver exceptional customer service and build long-term customer relationships.
• Always ensure full compliance with airport authority SOPs and company policies.
• Drive excellence across Visuals, People, and Metrics.
• Influence visual merchandising, marketing, and commercial execution to support business goals.
• Implement strategies to motivate the team and enhance performance, behaviour, and service levels.
• Provide accurate reports, insights, and fulfil company reporting requirements.
• Represent the brand positively and uphold a strong team culture.

Key Responsibility Areas:

Drive the Sales

• Work to hit individual KPI and drive the team to achieve store target.
• Execute sales strategies and action plans implemented by the management.
• Maintain a tight control on discounting and giveaways/ discontinued products
• Ensure all monies and sales transactions are accordance to the operation procedures.

Achieve High Service Standards

• Keep abreast of product knowledge, sales & customer service whilst providing excellent WOW service experience to customers.
• Maintaining and upholding the company’s image as a prestigious and luxurious brand at all times.
• Responsible to collect Customer Registration Card as per store target
• Work with the Manager to best handle customer complaints.
• To comply with Brand standards, company SOP and the Code of Business Conduct.

Maintain Best Travel Retail Standards

• Perform store opening and closing procedures and to ensure the process is in compliance with company SOPs & airport compliances.
• Ensure proper care of stocks, fixtures and furniture within the store, and always kept neatly and tidy.
• Ensure visual merchandising are implemented efficiently.
• Be vigilant and practice regular checks on staff movements during operating hours.

Inventory Integrity

• Working together with Managers and floor to manage inventory and minimize stock losses
• Conduct daily, monthly stock count for store.
• Resolve discrepancies within 2-3 days and report all findings to Manager
• Monitor and coordinate receiving of merchandise and price tagging according to operation procedures
• Qualitative security measures to prevent theft and pilferage.

Reporting

• Updating customer database on frequent basis.
• Responsible for all stock control documentation. Ensure timely and accurate submission.
• To support management in collating data for all reports pertaining to sales, customer service, accounts, logistics in a timely manner
• Any Ad Hoc reporting as required by the Managers.

Personal Development

• To have and maintain at all times competent product knowledge
• Participate in training and development initiatives and take charge in transferring the knowledge to the store team,
• Actively provide in-store coaching to the team on sales & service improvisation as well as driving immediate feedback to the team to uphold best behavior in the sales floor.

Why work for us?

We're more than just a job; we're a place where you can develop your skills, collaborate with a fantastic team, and have fun along the way! Here's why you'll love working with us:

• Level Up Your Career: Upskill at Your Pace: Our comprehensive online training platform offers courses in communication, leadership, Excel, and more – investing in your growth. Proven Development Track: Last year alone, we conducted 150 trainings and empowered 65% employees to develop their skills and competencies, paving the journey to career growth and advancement.
• Rewarding Benefits: Shop Like an Insider: Employees can enjoy staff purchase discounts up to 30% for all the brands we cover, as well as friends & family sale annually. Life Balance & Support: We offer a comprehensive benefits package.