Store Manager

Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 40,000 - 70,000; Full time

Job summary

A leading retail store management opportunity in Kuala Lumpur, focusing on operational efficiency, team development, and sales growth. The role encompasses overseeing daily activities, mentoring staff, and driving performance to enhance customer satisfaction and store success.

Responsibilities

• Oversee daily operations of the retail store, ensuring smooth workflow.
• Manage and mentor a team of sales associates, coaching for success.
• Analyze sales reports and inventory data to optimize displays.

Job description

- Oversee daily operations of the retail store, ensuring smooth workflow and high levels of customer satisfaction.
- Manage and mentor a team of sales associates and appraisers, providing coaching and support to meet individual and team goals.
- Develop and execute strategies to drive store sales, monitor KPIs, and improve overall performance.
- Maintain store appearance and merchandising standards to align with brand values and seasonal trends.
- Handle customer escalations and provide solutions to ensure positive experiences.
- Analyze sales reports and inventory data to optimize product displays and inventory levels.
- Coordinate with head office departments for HR, logistics, marketing, and procurement activities.
- Ensure compliance with company policies, safety regulations, and legal standards.
- Plan staff scheduling, conduct performance evaluations, and manage hiring/training processes.
- Lead by example, promoting a customer-first culture and a professional store environment.