Store Manager

Lifestyle Retail Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

A leading retail company is seeking a Retail Store Manager to enhance customer service and manage store staff effectively. The role involves training staff, ensuring customer satisfaction, and overseeing performance reviews. Candidates should possess a Diploma and 3-5 years of managerial experience, with strong leadership skills.

Qualifications

• Minimum 3-5 years of managerial experience in retail.
• Preferably Senior Executives or Assistant Managers in Sales.
• Strong results-driven and leadership capabilities.

Responsibilities

• Train store staff on customer service and product knowledge.
• Implement customer focus and assess service standards.
• Communicate expectations and review staff performance.

Skills

Customer Service

People Management

Leadership

Time Management

Inter-personal Skills

Education

Diploma or higher in any field

Job description

• Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills
• Implements a high standard of customer focus within the store
• Regularly assesses customer service standards within store
• Create seamless customer service orientation among store employees by ensuring timely and efficient customer service
• Ensure customer needs are met and complaints/queries are resolved in a timely manner
• Provide customer satisfaction by delivering exceptional customer service
• Never say “No” to customer

PEOPLE MANAGEMENT

• Ensure store expectations and priorities are communicated to staff
• Review and provide regular feedback on staff’s performance against expectations
• Carry out regular and relevant in-store training and enrol staff on relevant Learning and Development courses
• Support induction of new recruits through buddy system
• Monitor staff welfare ( staff accommodation and transport) and facilitate complaint resolution
• Oversee staff development and drive motivation levels of the store associates
• Ensure effective resource planning and succession planning

REQUIREMENTS

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field.
• Minimum 3-5 year(s) of managerial experience in the related field is required for this position.
• Preferably Senior Executives and/or Assistant Manager specializing in Sales – Retail/General or equivalent.
• Strong driver and results driven.
• Excellent time management, multi-tasking and leadership skills.
• Good communication and inter-personal skills.

Attractive remuneration and good career development opportunities awaits you if you have what we are looking for.

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Retail & Consumer Products 101-1,000 employees

One of the largest retail chains in the Middle East & Africa, founded in the 70’s and grown to more than 22 countries with its presence and leading fashion, electronics, hotels and hospitality. Landmark Group has successfully grown into one of the largest and most successful retail and hospitality conglomerates in the Middle East, Africa and India, with a powerful footprint in these markets. Consistently striving to deliver exceptional value, Landmark Group has over 60,000 employees, operates over 2,400 outlets, occupying over 30 million sq. ft. across 22 countries.

Placed its footprint in South East Asia, with presence in Singapore, Malaysia and Indonesia, expanding rapidly to other SEA countries.

One of the largest retail chains in the Middle East & Africa, founded in the 70’s and grown to more than 22 countries with its presence and leading fashion, electronics, hotels and hospitality. Landmark Group has successfully grown into one of the largest and most successful retail and hospitality conglomerates in the Middle East, Africa and India, with a powerful footprint in these markets. Consistently striving to deliver exceptional value, Landmark Group has over 60,000 employees, operates over 2,400 outlets, occupying over 30 million sq. ft. across 22 countries.

Placed its footprint in South East Asia, with presence in Singapore, Malaysia and Indonesia, expanding rapidly to other SEA countries.

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What can I earn as a Retail Store Manager