Operations Assistant

Al-Futtaim; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

Al-Futtaim Retail in Kuala Lumpur is seeking an Operations Executive for INDITEX stores. You will manage RFID, stockroom organization, replenishment, and camion operations to support efficient stock flow and customer service.

Responsibilities include ensuring health and safety, compliance with SOPs, and training staff on procedures. The role requires energetic, enthusiastic collaboration to achieve store standards and operational excellence.

Qualifications

• RFID knowledge and practical use for stock control.
• Strong organizational skills for efficient stock management.
• Working knowledge of retail compliance and standards.
• Customer service excellence with clear communication.

Responsibilities

• Understand RFID concepts, identities, and reading processes.
• Recognize benefits of RFID for service, inventory, and security.
• Move RFID stock to stockroom and manage locations.
• Organize stock by family and styles accurately.
• Process overstock and manage faulty items.
• Assist customers with stock enquiries and product availability.
• Ensure timely shop floor replenishment and coordinate with stockroom.
• Manage Camion transfers and deliveries securely.
• Maintain compliance, SOP training, and audit action plans.
• Maintain health and safety and good housekeeping.

Skills

RFID technology

Stock organization

Retail compliance

Customer service

Job description

Job Requisition ID: 180229

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role

• The Operations Executive at INDITEX is responsible for ensuring efficient operations in stock management and compliance. This role includes managing RFID, organizing stockroom and shop floor areas, and overseeing replenishment and camion operations. Success in this role involves maintaining standards and compliance, as well as ensuring health and safety throughout the store. The Operations Executive must be energetic, enthusiastic, and possess strong communication and interpersonal skills to effectively support the operational goals and customer service standards.

What You Will Do

RFID Management

• Understand the general concept of RFID, including RFID Identity and RFID Reading.
• Recognize six benefits of RFID: Customer Service, Sale/Return, Inventory, Camion, Replenishment, and Security.

Stockroom and Shopfloor Organization

• Handle RFID Movement by transferring to the stockroom, including understanding situations, methods, and operational locations.
• Organize stock in the stockroom quickly and accurately according to family and styles.
• Process overstock and manage faulty items efficiently.

Customer Service and Stock Enquiry

• Provide excellent customer service by efficiently handling stock enquiries.
• Assist customers in finding products and resolving any issues related to stock availability.

Replenishment

• Ensure timely replenishment of stock on the shop floor.
• Monitor stock levels and coordinate with the stockroom for replenishment needs.

Camion Operations

• Manage and perform Camion operations effectively, including stock transfers and deliveries.
• Ensure security and accuracy during Camion operations.

Standards & Compliance

• Ensure the store is adequately resourced across all legally compliant areas.
• Have a thorough knowledge of all compliance issues and ensure employees are trained and updated on SOPs.
• Implement store self-assessment audits, review internal audit reports, and devise action plans with management.

Health and Safety

• Maintain good housekeeping throughout all store areas.
• Communicate with senior management in case of accidents and ensure safe work practices are followed.
• Be aware of risks to employees and customers and how to mitigate them through company procedures.

Required Skills To Be Successful

• RFID technology proficiency.
• Organizational skills for stock management.
• Knowledge of retail compliance and standards.
• Customer service excellence.

What Qualifies You For The Role

• Previous experience in retail operations is preferred.
• Strong communication skills, both verbal and written.
• Demonstrated energetic and enthusiastic demeanor.
• Excellent interpersonal skills and the ability to work as part of a team.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…