Store Manager

Burberry; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading luxury brand invites applications for the role of Store Manager at their Kuala Lumpur location. The successful candidate will provide strong leadership, drive exceptional customer experiences, and enhance brand loyalty while managing a retail team. Experience in luxury retail management and a deep passion for fashion are essential for this position. This role offers a unique opportunity to shape a high-performing store environment.

Qualifications

• Experience in luxury brands or service roles required.
• Retail Management experience will be assessed based on sales turnover and complexity of previous roles.
• Strong understanding of local retail legislation.

Responsibilities

• Lead and inspire a high-performing store team.
• Drive customer satisfaction and loyalty.
• Monitor performance and provide feedback to enhance team capabilities.

Skills

Service Focused

Commercially Aware

Leading to Inspire

Developing Talent

Driving Excellence

Digital Awareness

Flexibility

Education

Retail Management experience

Job description

Select how often (in days) to receive an alert:

Store Manager

Department: RETAIL OFFLINE

Location: MY

INTRODUCTION

JOB PURPOSE

• To provide leadership for the store, setting an excellent standard for the store and inspiring the team to achieve it.
• To own the employee experience, driving employee satisfaction and elevating team behaviours.
• To own the customer experience, driving customer satisfaction and increasing brand loyalty.
• To drive performance and growth, through excellent operational and commercial execution.

RESPONSIBILITIES

• Establish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store team
• Be on the shop floor
• Be a presence leading on the shop floor, acting as a brand ambassador and role modelling Burberry behaviours
• Monitor, coach and provide feedback to the store team to deliver excellent customer experience
• Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store
• Drive the use of digital assets to enhance the customer experience
• Retain and develop talent
• Lead, inspire and manage a high performing, positive store team
• Continually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planning
• Establish a learning culture and maintain a strong connection of the store team to the Brand
• Advocate product
• Have excellent product knowledge and drive the same standard across the store team
• Maintain a strong understanding of product sales performance and optimise sales of the available inventory
• Nurture customer relationships
• Establish and embed customer focused behaviours across the store team
• Build and cultivate long term customer relationships and lead the team to do the same
• Drive store performance and productivity
• Build and maintain familiarity with the local external environment; customers, competitors and talent
• Maintain a commercial mindset and continually identify and convert opportunities to drive store performance
• Drive operational excellence across all areas of the store
• Ensure compliance with all corporate standards, policies and initiatives
• Health and Safety
• Ensure your store has a written plan in place that details the actions to be taken in the event of an emergency evacuation. This plan must be practiced at least annually, involving all employees, and recorded on Rivo as having been completed

PERSONAL PROFILE

Demonstrated alignment with the Burberry Store Management behaviours:

• Service Focused
• Leading to Inspire
• Commercially Aware
• Developing Talent
• Driving Excellence
• A passion for and interest in fashion, and a luxury ethos.
• A digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites.
• Awareness of local employment and retail legislation.
• Flexible to work as required to meet store needs.
• Experience in a luxury brand or in a luxury service and selling environment.
• Retail Management experience appropriate to the role, to be assessed based on the size and complexity of previous roles. Metrics will include sales turnover and volume and the number and types of roles previously managed.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Job Segment: Brand Ambassador, Retail Manager, Retail Operations, Store Manager, Manager, Marketing, Retail, Management