Store Manager

Tesla; Cyberjaya; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading electric vehicle company in Cyberjaya seeks a seasoned Store Manager to oversee sales and delivery operations. Responsibilities include driving business growth, implementing policies, training staff, and maintaining operational efficiency. The ideal candidate has 8+ years in retail, strong business acumen, and exceptional team management skills. Join a dynamic team and contribute to our success in a fast-paced environment.

Qualifications

• At least 8 years of experience in retail or key account sales with a proven track record.
• 3 years of team management experience.
• Strong knowledge and experience with retail store operations.

Responsibilities

• Drive business growth and maximize sales through excellent customer service.
• Implement operational policies and procedures.
• Train and develop staff to perform according to company standards.
• Control store expenses and maintain inventory standards.

Skills

Business development

Negotiation skills

Data analysis

Time management

Communication skills

Job description

As a Store Manager at Tesla, you are a seasoned and charismatic retail leader responsible for overseeing and driving sales and delivery operations at your location. In this role, you will lead overall management and sales execution, recruitment, training, and development of a dynamic store team. Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment. We expect you to be fully committed to your team's success and actively involved in their growth and development. You should be a hands-on coach with strong business acumen, constantly seeking performance improvement and understanding numbers and KPIs.

Responsibilities

• Drive business growth and maximize sales through excellent customer service, product knowledge, merchandise presentation, and promotion.
• Implement operational policies and procedures to meet customer needs and help Tesla achieve its goals.
• Lead the interviewing and recruitment of candidates who can contribute to store success.
• Train and develop staff to perform according to company standards.
• Plan, implement, and follow up on store operational tasks and projects, including outbound events and sales networking activities.
• Control store expenses, including staffing, supplies, and services.
• Maintain merchandise display and physical inventory standards.
• Promote workflow efficiency improvements and share best practices within the team.
• Represent Tesla professionally when communicating internally and externally.
• Manage a productive team of Owner Advisors and Product Specialists, maintaining excellent customer satisfaction ratings.
• Ensure team members learn about the company and products, passing internal tests as required.
• Perform other duties as assigned based on business needs.

Requirements

• At least 8 years of experience in retail, industry, or key account sales, with a proven track record of meeting or exceeding targets, including 3 years of team management experience.
• Excellent business development and negotiation skills.
• Logical thinker with strong data analysis skills.
• Self-starter with excellent time management and attention to detail.
• Appreciation for Tesla’s startup culture and mentality.
• Ability to work under pressure, manage team members, and meet sales targets in a fast-paced environment.
• Exceptional self-management and self-learning abilities.
• Ability to prioritize, manage multiple projects, and meet deadlines.
• Excellent communication skills, both written and verbal.
• Ability to communicate effectively at all organizational levels.
• Dedicated, ethical, and passionate about sales management and operations.
• Team player capable of developing collaborative relationships.
• Strong knowledge and experience with retail store operations and systems.
• Fluent in English and the local language.